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Job Details

Help Desk Analyst

Company name
Vector Security, Inc.

Warrendale, PA
4 hit(s)  


Job Description:

Support Responsibilities:

Providing quality support for all Vector Security system end users.

Logging all support requests into ServiceNow  Help Desk module to document the steps taken for resolving issues.

Providing on-call support outside of normal business hours.

Escalating unresolved issues to the appropriate team member as necessary.

Creating technical and end user support documentation for use by all team members

Helping maintain the team Wiki site by creating/updating documentation as needed.

Project Responsibilities

Participating in system improvement projects

Configuring and deploying end user work stations.

Other ad hoc projects as necessary.

Candidates should possess the following skills/knowledge:

Associates degree or equivalent work experience.

Minimum 2 years of experience in a help desk or systems related position.

Strong organization and time management skills with the ability to multitask in a fast paced environment.

Excellent verbal and written communication skills to allow for open and constant communication.

Demonstrated customer services skills with the ability to work with end users of all technical ability levels.

Ability to work in a team environment.

Previous experience with ServiceNow  is a plus.

Ability to learn new applications and support them.

Must have advanced computer hardware and software skills and the ability to troubleshoot the following      technologies: 

Advanced Microsoft Windows 7 and Windows 10 experience (i.e. familiarity with Control Panel options and system settings). 

Advanced Microsoft Office Skills (i.e. familiarity with the entire MS Office product family).

Experience with Office 365 in a hybrid environment and/or Exchange PowerShell and/or Windows PowerShell a plus.

Familiarity with Active Directory-Creating, changing and terminating users.

Changing folder/file permissions.

Familiarity troubleshooting iOS devices.  Prior experience with Airwatch Mobile Device Management software a plus.

Workstation imaging, data transfers, and hardware support. A or equivalent training a plus

Network communication

Telephony communication

General client-server applications

Vector Security has been recognized as the best rated home alarm and security systems provider on Consumer Affairs and ranked #5 among the top electronic security providers in the United States. With services tailored to fit each customer's needs, we offer everything from alarm monitoring and smart home solutions, to video surveillance and managed network services for businesses.

In addition to competitive pay, we offer a comprehensive “Total Rewards” package including

Medical, dental, and vision coverage

Company paid life and AD&D insurance

Company paid short- and long-term disability

Voluntary benefit products

401k retirement savings plan after just 60 days

Paid time off for vacation, sick and floating holidays

Tuition reimbursement

Employee Assistance Program (EAP)

Vector Security, Inc. is an Equal Opportunity Employer

Vector Security is a Drug-Free Workplace

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

See job description

Company Profile

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