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IT Help Desk Technician

Company name
Kforce Inc.

Irvine, CA

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IT Help Desk Technician




Kforce has a client in search of an IT Help Desk Technician in Irvine, California (CA).Summary:We are seeking a detail-oriented, thorough, and organized help desk employee to join our team. In this position, you will be responsible for providing technical assistance and support for computer systems, hardware, and software issues. You will also respond to tickets, run diagnostic programs, isolate problems, and determine and implement solutions.Help Desk Duties and Responsibilities:

Monitor and respond quickly and effectively to requests received through the IT help desk

Respond to customer queries in person, by phone, via email, the ticketing system, or via remote support

Creation of step-by-step training materials with screenshots for clients

Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware

Document internal procedures

Maintain daily performance of computer systems

Ask educated questions and listen to customers to determine root cause of issues

Work through the problem-solving process with employees, empowering them to do the same in the future

Run diagnostic problems to resolve problems

Clean up computers

Escalate significant and recurring issues to the tier-2 support team

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshooting

BS/BA in IT, Computer Science, or related field preferred

Ability to diagnose and resolve basic computer/technical issues

Problem solving and troubleshooting skills

Excellent communication skills

Keen attention to detail, memory of patterns, and interest in problem-solving

Experience with: Office Applications (Office365); Troubleshooting Windows Client/Server Operating Systems; Windows 7/10; Windows Server 2003/2008/2012

Preferred: Proven experience as a Help Desk Technician or other customer service role

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Company info

Kforce Inc.
Website :

Company Profile
Kforce is a professional staffing services firm. Our name stands for KnowledgeForce® describing our highly skilled professionals, knowledge gained from over 50 years of experience, and the power of our team to provide the Right Match™. We provide flexible and direct hire staffing professionals in Technology and Finance & Accounting, engaging over 23,000 highly skilled professionals annually with more than 4,000 customers. At Kforce, Great People = Great Results. Our national network of 60 offices, two national recruiting centers, and over 2,000 staffing specialists supports our ability to meet the needs of customers of all sizes, including 70% of the Fortune 100. Our vision is to be “the firm most respected by those we serve.” Our client centric Knowledge Staffing Model allows for on-demand identification and delivery of top talent through progressive recruiting strategies and advanced technologies.

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