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Technical Support Specialist

Company name
Kronos Incorporated

Lowell, MA

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Description The Technical\/Application Support Specialist delivers comprehensive high-quality telephone support on Kronos SMB software and hardware products. The Technical\/Application Support Specialist is expected to deliver high-quality support utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end-user support for the Workforce Ready Time and Labor, Human Resources and Payroll modules. - Help Desk support of assigned cases including outbound callbacks, e-mails and support tickets. - Use of knowledge and experience to resolve difficult problems submitted by end-users while making use of debugging skills and problem-solving abilities. - Ability to research problems independently and identify the root cause of issues using\u202fproblem determination skills. - Timely, accurate, and complete responses to inquiries. - Phone support during regularly scheduled phone shifts. - Consistently and effectively communicating with management to make sure issues are\u202fescalated and resolved. - Ability to work both independently and as a part of a team. Qualifications The following core skills are required for success in this position: \u2022Preferred 2 plus years of experience using Time & Attendance, Payroll and\/or Human Resource applications or related customer service experience \u2022Demonstrated troubleshooting skills \u2022Demonstrated organizational, time-management and planning skills with a strong attention to detail needed \u2022Excellent written, oral communication, listening and telephone skills \u2022Strong computer skills with a proficiency in Web and Microsoft Office Suite \u2022Domain knowledge in one or all of the following areas is preferred: Payroll, Time and Labor\/Employee Scheduling, HR or Benefits. \u2022Previous help desk experience is desired #LI-POST Corporate overview You\u2019re empowered when you\u2019re a Kronite.\u00a0 Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance \u2013 to live inspired. In fact, it\u2019s expected! You\u2019ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you\u2019re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.\u00a0Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos\u2019 industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations \u2013 including half of the Fortune 1000\u00ae - and more than 40 million people in over 100 countries use Kronos every day. EEO Statement Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Company info

Kronos Incorporated
Website :

Company Profile
It started off with a simple idea: there had to be an easier way to record employee time transactions. And then one innovation led to another and that idea grew into something we now call workforce management.

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