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Technical Support Representative

Location
Ann Arbor, MI

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Technical Support Representative
(#1,068,265,957)
Job offer
#1,068,265,957
in
Ann Arbor
(Michigan)
USA
Must Haves to be successful:Associates degree in IT, relevant training or equivalent experience0-2 years basic knowledge of Linux/Unix OS experienceCustomer Service experience, either in person or via phoneTroubleshooting/problem resolutionTechnical understanding of Servers and Networking technologies such as TCP/IP, Routing, DHCPBasic Networking or Server experienceAbility to learn and adapt to quickly changing circumstances, direction and strategyNice to Haves: Call Center or Help Desk experienceTicketing system/documenting experienceWindows knowledge and support, including Active Directory, LDAP and RADIUSTechnical Certification, such as CompTIA/Cisco/SANS, a plusRouting and switching technologiesExperience with databases such as MySql, Postgres, and NoSQLExperience in any of the Scripting languages such as Bash, Shell, Perl, PythonExperience in Fault isolation and root cause analysis to diagnose and solve complex technical issuesBachelor’s degree in ITOur work place includes:Great downtown location with tons of restaurants within walking distanceOpen floor conceptTable tennis and arcade machinesSubsidized parkingBagel WednesdaysGreat Benefits, including HSA, and 401K available!

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