Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Kansas City, MO
View more jobs in Missouri

Job Details

It Support Specialist

Kansas City, MO

Apply for this job


IT Support Specialist Jobs
IT Support Specialist Jobs in Missouri
IT Support Specialist Jobs in Kansas City, MO
IT Support Specialist
Kansas City
We are currently seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to computer system users.
Tier 1 support for a helpdesk system. Answers user inquiries regarding computer software or hardware operations to resolve problems.
Oversees the daily performance of computer systems and peripheral equipment.
Observes system functionality and reports errors to supervisor.
Sets up employee equipment including adds, moves and changes.
Performs minor repairs to hardware, software, or peripheral equipment according to company standards.
Maintains account and inventory records.
Reads technical manuals and confers with users, to
technology issues.
Refers major hardware or software problems or defective products to vendors or managers for service.
Trains users in the proper use of hardware or software.
Confers with general staff to establish recommendations to supervisor for new systems or modifications.
Demonstrates continuous effort to improve operations, decrease turnaround times and provide quality customer service.
Periodic after-hour and weekend help desk functions.
Tier 1 support for IP phone system.
Tier 2 support for cell phones, headset, personal storage devices and other peripherals.
Takes personal responsibility for fostering a green workplace through sustainable work practices.
Required Skills
Advanced knowledge of basic PC components.
Intermediate knowledge of Microsoft based networking protocols.
Exposure to basic scripting language.
Exposure to voice and data telecommunications systems.
Exposure to remote access technologies for support and office connectivity.
Proficiency in Microsoft Office required.
Ability to set up and operate a variety of computer equipment.
Ability to work efficiently, in an organized manner and with attention to detail.
Ability to communicate effectively regarding technical matters, both verbally and in writing.
Required Experience
Technical or Associate's degree or equivalent in education and experience required.
2 years' experience.
Experience with an electronic help desk system.
Certification in Microsoft and/or Cisco technologies is desirable.
HOK is a drug-free workplace. HOK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

Company info

Sign Up Now -

Similar Jobs:
Desktop Support Specialist
Location : Kansas City, MO
Client Reference Code: 223317JOB SUMMARYProvide basic to intermediate desktop support on a variety of issues through identification, research, and resolution of technical problems.Manage assigned helpdesk tickets and phone calls u...
Location : Independence, MO
CLIENT SUPPORT ANALYST CTG • Independence MO Job #714792310 Title: CLIENT SUPPORT ANALYST Location: United States Job Number: 18208527 CTG is seeking to hire a Client Support Analyst for our client in Bay Area, CA for 7 months. Ab...
Location : Olathe, KS
CLIENT SUPPORT ANALYST CTG • Olathe KS Job #714785914 Title: CLIENT SUPPORT ANALYST Location: United States Job Number: 18208527 CTG is seeking to hire a Client Support Analyst for our client in Bay Area, CA for 7 months. About th...
I was very pleased with the HelpDeskCrossing. I found a great position within a short amount of time … I definitely recommend this to anyone looking for a better opportunity.
Jose M - Santa Cruz, CA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 HelpDeskCrossing - All rights reserved. 169