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Technical Support Specialist

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New York City, NY

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Technical Support Specialist

Information Technology - New York, NY - Contracted

eMarketer is looking for a Helpdesk Specialist to join our Technology team. This person will provide technical support to our team members in the NYC office headquarters and, also to remote employees. We are seeking a dynamic technologist who is not afraid of working in a fast-paced environment and loves solving technical problems. If you enjoy working as part of a team to support strategic initiatives, and have a customer centric approach, then we have an opportunity for you in our rapidly expanding company!


Reporting to the Corporate IT Manager, act as the primary point of contact for corporate technology support

Perform required troubleshooting for all technical hardware and software issues including internet connectivity, email clients, Desktop/Laptop PCs/Macs, VoIP Phones, printers, video conference units, and office network connections

Respond to inquiries from team members and escalate as needed

Establish guidelines and methods for the installation and management of the computers, user permissions, and corporate data / services

Recommend and test new hardware and software

Ensure IT equipment/access is set up for new hires, and manage the collection of equipment/access deactivation for all terminations

Train technical and non-technical team members on new software and hardware

Provide remote and in-person IT support as needed.

Provide technical support to end-users for Microsoft applications, in-house applications, and third-party software packages.

Perform computer maintenance, hardware and software installation, upgrades, system support, equipment salvage and inventory tracking.

Perform computer diagnostic and troubleshooting processes to resolve network, hardware and software issues.

Perform imaging and encryption of desktop computers and laptops.

Maintain system configurations to insure the integrity of individual systems and the overall network.

Adhere to internal processes and reliably perform real-time ticket documentation.

Create installation and troubleshooting guides for IT staff and end-users.

Insure compliance with established policies and procedures.

Perform installation and troubleshoot of VPN software.

This is a six month contract role located in our New York office.

Company info

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Company Profile
eMarketer publishes data, analysis and insights on digital marketing, media and commerce. We do this by gathering information from many sources, filtering it, and putting it into perspective. For more than a decade, leading companies have trusted this approach, and have relied on eMarketer to help them make better business decisions.

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