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Job Details

Helpdesk Technician Tier 2

Company name
Computer World Services Corporation (CWS)

Washington, DC

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Job Description\\rProvide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks. Provide support in responding to system user requests for assistance. Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems. Support the agency LAN Administrator with server maintenance and administration. Require general knowledge of network products including, but not limited to, Novell, CISCO, and UNIX. Support Asset management of IT assets for MCC.\\\rKey Tasks and Responsibilities\\r‐ Moves, Adds and Changes (MACs) for users‐ Maintain and provide support for all desktops, laptops, mobile devices and local printers for all users (domestic and overseas)‐ Manage user accounts for network and applications, to include password resets for staff‐ Provide IT support to the On-boarding and Exit processes‐ Install desktop and laptop equipment for new users‐ Install new printer toner cartridges, as needed‐ Configure and maintain wireless mobile devices, including but not limited to Windows Phones, and iPads‐ Install new end user software with Government approval‐ Handle service requests, using an automated web-based Help Desk ticketing system that the Contractor shall propose and provide upon Government approval‐ Appropriately route support requests and escalate as required‐ Manage user accounts for network and applications‐ Comply with the network security guidelines in the resolution of any problem\\r 

Company info

Computer World Services Corporation (CWS)
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Company Profile
Incorporated in 1990, Computer World Services Corp (CWS) has provided IT solutions to both private enterprises and state, local, and federal government agencies. CWS has the industry and technical expertise to create innovative solutions that can transform your organization by integrating hardware, software, business consulting, IT services and Business Partner applications.

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