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Job Details

Desktop Support Engineer

Company name
Audatex North America, Inc.

Needham, MA

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Desktop Support Engineer
Who We Are
Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous do-it-different innovation, Solera's global workforce of 6,700 associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit
The Solera Way
Solera\u2019s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability).  We define our mindset using Our 3H\u2019s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits.  The principles, drills, and values associated with the Solera Way have been fundamental to Solera\u2019s success and our ability to grow, continuously change, and innovate.
Position 80s
Are You Uncommon?
We\u2019re on the hunt for a Desktop Support Engineer who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed.  You will provide critical end user services and support and will share responsibility for key corporate services, including email and phone system support. The qualified individual will have experience supporting a Microsoft Windows environment from an end user perspective, and possess excellent customer service and response skills.
What You\u2019ll Be Doing
At Solera, we believe in providing clarity and focus to what our volunteers are responsible for \u2013 their mission.  The 80\u2019s, as we call them at Solera, are the employee\u2019s priorities associated with their role or mission.  The mission 80\u2019s for this role, are:
Responsible for end user support and administration including new-hire provisioning, request administration for key corporate systems, IT ticket troubleshooting and equipment requests
Configure, deploy, and support end user systems from request to retirement
Office 365 Exchange support and administration for end-user mailbox, SharePoint, and Skype services
Additional responsibilities of the role include:

Ticket System (Zendesk) Support and Administration
Create and maintain documentation on processes and procedures as they relate to the Corporate IT function
Implement key automation tools for streamlining workflow and systems management
End user hardware inventory management, including order submission and delivery management

Are You Qualified?

1 years of IT Desktop support in corporate environments.
Strong experience with Microsoft Windows 7/8/10/2003/2008/2012 and Apple MacOs and iOS operating systems.
Experience with end user technologies such as Windows 7/8/10, MacOS, IOS, Android, Microsoft Office.
Must be self-motivated with good communication and interpersonal skills, completely customer and process focused.
Must be willing to work after hours if needed, including weekends, for on call as well as emergency/scheduled work.
Ability to travel locally as needed to datacenter colocations.
Ability to lift objects such as computer equipment up to 50 pounds.
Active Directory (2008 ) and Microsoft Windows experience, user-level security and permissioning, and Patch/Systems maintenance is a plus.
Experience with Office 365 Exchange support and administration in a Tenant configuration is a plus.
Experience supporting production VMWare environments a plus.
Exposure to Cisco networking infrastructure, including routing, switching, firewall administration is a plus.
Wireless LAN support, including Meraki Aps is a plus.


Company info

Audatex North America, Inc.
Website :

Company Profile
As owners expect greater service throughout the life of their vehicle, AudaExplore helps businesses reimagine the ownership experience through its proven data-driven solutions. By delivering global data, easy-to-use technology and deeper insights into the ownership lifecycle, AudaExplore is leading the industry in making insurance carriers, repairers, dealerships, fleet owners and suppliers more competitive and profitable. AudaExplore is a business unit of Solera Holdings, Inc. (NYSE: SLH), the leading global claims solutions provider serving the automotive industry.

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