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Helpdesk

Location
Indianapolis, IN

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Helpdesk
(#1,068,264,506)
Job offer
#1,068,264,506
in
Indianapolis
(Indiana)
USA
C2C and STEM-OPT are not availableOnly U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates. Title Helpdesk Service Specialist / IntermediateStart Date: 09/03/ 2018End Date/Duration 10/01/2018Location: Indianapolis, IN JOB DESCRIPTION.Client is looking for a Workstation Technician for a short- term assignment lasting through 10/1/18 with possible extension depending on workload available.Shift: 1 hour lunch and two 15 minute breaks. Flexible start/stop time (either 7:30am-4pm, 8am-4:30pm, or 8: 30am-5pm)Description of Duties: Cable Management; 90%; Workstation cables, electronicsMoving and adjusting furniture; 10%; Workstations, office furniture, electronics The manager will just be doing 1 round of phone interviews. No onsite interviews are required. 1. Project Identification• Project Purpose and Objective There are 126 workstations on the 9th Floor of the Client offices that were recently moved from two other floors. While the computers have been reconnected and are working, few, if any are taking advantage of the cable management trays installed on the height adjustable work surface. Each workstation has two 24” monitors mounted to adjustable monitor arms, either a laptop with docking station or a small form factor desktop mounted to the bottom of the work surface, an IP phone (shares data port with the computer), 2. Acronyms/Definitions IHCDA - Indiana Housing and Community Development Authority3. Scope of Work & Deliverables • Services Required Technician time and labor. Technicians will need to use Velcro cable ties to secure cables to work stations. No zip ties are to be used. Effort should be spent to minimize the view of cables while still allowing for adjustment of monitors on monitor arms and to allow some repositioning of devices on the work surface. Cleanup of work areas after performing duties.• Deliverables Route and secure cables of devices, minimizing the view and taking advantage of the cable management arms and trays to improve the look and cleanliness of each of the 110 workstations.• In Scope Routing of cables and placement of devices to allow for full use of the height adjustable work surface while minimizing the view of cables. This may require unplugging devices and peripherals and then reconnecting them to the machine. Verify with the user that the machine is in working order.• Out of Scope Troubleshooting and repair of computers. (All computers should be verified working prior to routing cables. Any that are not should be referred to the agency IT support staff.)• Environment Indoors, office environment. The work will likely require moving desks away from walls; lifting computer and office equipment; as well as stooping, bending, or stretching to move items or route cables. Send me a reminder to complete this application

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