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Job Details

Help Desk Team Lead

Sterling, VA

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Help Desk Team Lead
Job Description
What You’ll Get to Do: Opportunity to serve as a Help Desk Team Lead overseeing and implementing a help desk for the Sky Tracker program. With our team, you can expect to work with highly motivated technical teammates that will support and push you and will expect reciprocal action on your part. You will be part of a team and culture of sharing information amongst teammates, team before self, and one of encouraging self-improvement.
More About this Role:
This program will assist in supporting numerous customers that the Sky Tracker team supports. It will oversee the 24/7 help desk and customer support as part of the O&M offerings for our customers. When issues arise troubleshooting the systems remotely or utilizing secure links will be required. Implementing the technology to capture data, which can be utilized for future trend analysis.
You’ll Bring These Qualifications:
Establish, develop & maintain positive student relationships while resolving any account issue or student query.
Experience in implementing a help desk solution
Experience using JIRA and Confluence products
Give specific directions to the customer desk team members to enable them meet specific customer needs
Administer effective frontline line desk assistance to customers where inquiries are beyond the knowledge of the help desk team members
Showcase level of expertise by providing satisfactory explanations and solution to customer questions and issues to gain their confidence
Create good working relationship amongst members of the help desk team to ensure smooth flow of work, which improves overall performance
Ability to support with 24/7 operations
What We can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Job Location
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.
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