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Help Desk Task Lead

Company name
Tribalco, LLC

San Antonio, TX

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Tribalco provides mission-critical information technology, integrated telecommunications, and soldier survival solutions to defense, civilian government, and commercial customers around the world. We are a trusted systems integrator with a global presence, providing advanced and innovative lifecycle solutions, from engineering and installation to operations and maintenance, for the enterprise. With superior technical ingenuity and a proven record of performance excellence, Tribalco is the technology contractor of choice for meeting the unique and complex requirements of our discerning customers. Focused on defense and security technologies, Tribalco delivers unrivaled expertise, ingenuity, and reliability across a wide range of capabilities including cloud computing solutions, advanced wireless implementations, and tactical combat casualty care. Tribalco is headquartered in Bethesda, Maryland, with additional offices in Colorado and Florida. Tribalco is seeking a highly motivated Help Desk Task Lead to provide technical direction and engineering knowledge for IT support activities to include the ability to supervise all contract personnel engaged in the operation and support of network users, including all communications equipment on various platforms in large scale or multi-shift operations. The Task Lead shall work in the Government location and shall be responsible for day-to-day management of contract performance. Job Responsibilities: Works closely with Recruiting to identify resources (full-time, contract and sub-contractors) to staff task order(s). Manages the program staff directly or through assigned task order leads. Performs system-level configuration of products including determination of hardware, OS, and other platform specifications. Provides assistance and oversight for all information systems operations activities, including computer configuration, operations, data entry, data control, LAN\/MAN\/WAN administration and operations support, operating systems programming, system security policy procedures, and\/or web strategy and operations. Monitors and responds to hardware, software, and network problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Standard response procedures include identification of a problem, notification of appropriate personnel, complete troubleshooting or replacement procedures, and ensuring that notification of the appropriate personnel that the system(s) or equipment has returned to normal operations Utilizes software and hardware tools and identifies and diagnose complex problems and factors affecting network performance. Supports a variety of IT systems and deploys commercial of the shelf (COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools. Use the latest versions of the following: Microsoft Operating Systems; Microsoft Office; Microsoft SharePoint; .NET; MS SQL Server; MS active Directory Administration. Provide performance coordination and management. Work staffing, certification, and security issues, to include: Ensuring Contractor employees have required clearances and certifications.Coordinating shift, surge, and on call support schedules with the COR.Attending the COR\u2019s recurring and ad-hoc status meetings Required Experience: Must meet DoD 8570.01-M IAT Level II requirements 10 or more years of experience in IT customer support Comp TIA Security Certification (or equivalent) Secret Security Clearance Experience handling multiple requests, results driven with a proven track record on delivering tasks Strong analytical skills, decision-making capabilities and critical thinking and problem solving Demonstrated ability to supervise and develop others, work with cross-functional team Strong people, leadership, communication and customer handling skills with the ability to establish excellent internal and external customer relationships Solid presentation and oral\/written communication skills for interacting with team members and customers Ability to work both independently and as a member of team with initiative, creativity, and innovation High degree of ethics and strong core values ADDITIONAL PREFERRED QUALIFICATIONS ITIL Foundation Certified preferred Apply to this Job

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Tribalco, LLC

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