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Job Details

PC System Help Desk Specialist

Company name
Athena Technology Group

, NC

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As the PC Technician, this position is vital to the success of our program. The PC Technician interacts daily with the customer to ensure productivity. The PC Technician provides resolution to IT issues they may have with existing desktops, laptops, software installations issues, and other critical needs. The PC Technician works in a fast paced, dynamic, team environment supporting the Fort Bragg NEC program at Fort Bragg, North Carolina. This is a fully funded position located at Fort Bragg, North Carolina.

Highlights of Responsibilities

Provide highly technical Tier-II expertise in PC installation, configuration, application customization, testing and cut over support.

Provide IT support using best practices in conjunction with existing policy and procedures within a government infrastructure environment.

Follow pre-established guidelines for process to perform the functions of the position.

Adhere to instruction from immediate supervisor based on re-prioritizing tasks based on customer needs.

Provide primary support to customers remotely but must travel to various sites on base as needed to provide desk side support.

Provide troubleshooting support for software and hardware.

Resolve and document problems when installing and upgrading systems and software. Provide support for the administration of remote access systems.

Provide troubleshooting and installation support for Tandberg desktop Video Teleconferencing (VTC) systems.

Monitor all work orders and trouble tickets for status and compliance with established timeframes for work performance.

Provide troubleshooting and installation support for Nortel and Cisco VOIP desktop instruments.


Fort Bragg, North Carolina, United States of America





Employment Agency

Athena Technology Group


Athena Technology Group



Posted Date

5/16/2018 2:45:58 PM


Company info

Athena Technology Group

Company Profile

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