Resources for the Future .
Washington, DC, United States
RFF - WASHINGTON, DC
4 Year Degree
Provide end user hardware and software support for Resources for the Future (RFF) staff. Work as a member of the IT team to support RFF technology systems and resources.
Principal Duties and Responsibilities
Provide help desk support for RFF employees using Windows, Mac OS, Microsoft Office Suite (Word, Excel, Outlook), Adobe and other industry specific software solutions.
Assist users with mobile device configuration and troubleshooting relating to accessing RFF system resources such as wifi and email.
Troubleshoot, repair and configure hardware for end users
Perform basic printer troubleshooting and maintenance
Provide general and AV support for events
Communicate with vendors for product pricing, purchasing and support.
Provide basic network and connectivity troubleshooting
Imaging, configuring and deploying Windows machines
Acquire and test information systems to verify functionality and compatibility with existing organizational hardware and software.
Manage technology assets and inventory
Perform basic troubleshooting of VOIP phones and phone connectivity
Assist with IT projects under supervision from senior team members
Provide occasional off hours support for users and events
Create and manage tickets in the ticketing system
Troubleshoot and support remote access to RFF systems
Educating and training user on new technology solutions
Additional responsibilities as assigned
Important Notice: This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the property.
Special Education/Experience Requirements
B.S. or equivalent; 1-3 years of relevant experience.
Special Knowledge/Skills Requirements
Hardware and software troubleshooting is required
Office 365 and Skype for Business experience preferred
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Resources for the Future .
Website : http://www.rff.org