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Job Details

Desktop Support Analyst

Company name
Resources for the Future .

Washington, DC, United States

Employment Type

Help Desk

Posted on
Nov 04,2019

Valid Through
Feb 17,2020

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Job Location


Position Type

Full Time

Education Level

4 Year Degree

Travel Percentage


Job Shift


Job Category

Information Technology


Basic Function

Provide end user hardware and software support for Resources for the Future (RFF) staff. Work as a member of the IT team to support RFF technology systems and resources.

Principal Duties and Responsibilities

Provide help desk support for RFF employees using Windows, Mac OS, Microsoft Office Suite (Word, Excel, Outlook), Adobe and other industry specific software solutions.

Assist users with mobile device configuration and troubleshooting relating to accessing RFF system resources such as wifi and email.

Troubleshoot, repair and configure hardware for end users

Perform basic printer troubleshooting and maintenance

Provide general and AV support for events

Communicate with vendors for product pricing, purchasing and support.

Provide basic network and connectivity troubleshooting

Imaging, configuring and deploying Windows machines

Acquire and test information systems to verify functionality and compatibility with existing organizational hardware and software.

Manage technology assets and inventory

Perform basic troubleshooting of VOIP phones and phone connectivity

Assist with IT projects under supervision from senior team members

Provide occasional off hours support for users and events

Create and manage tickets in the ticketing system

Troubleshoot and support remote access to RFF systems

Educating and training user on new technology solutions

Additional responsibilities as assigned

Important Notice: This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the property.


Special Education/Experience Requirements

B.S. or equivalent; 1-3 years of relevant experience.

Special Knowledge/Skills Requirements

Hardware and software troubleshooting is required

Office 365 and Skype for Business experience preferred

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Company info

Resources for the Future .
Website :

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