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Desktop Support II

Company name
Maximus Federal Services

Folsom, CA

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The Help Desk Technician 2 is responsible for responding to telephone calls, email and personnel requests for technical support.Responsibilities Identify, research and resolves technical problems Document, track and monitor problems to ensure timely resolutionAssist in tracking help desk calls pertaining to application, networking, and systems problems and issuesPromote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problemsCorrect application issues, solve network and security problems and identify common PC software and hardware problemsProvide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardwareSupport Software\/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripheralsProvide support for Windows XP 7 and Windows 10 by evaluating and troubleshooting issues including running in-depth diagnosticsAssign user-name, password and access right permissions for multiple proprietary applications, as well as client softwarePerform other duties as assigned by management The Ideal Candidate will Possess the Following Additional Education and Experience High school diploma or GED required Associate degree is preferred Minimum 1 year of related work experience required Excellent organizational, written, and verbal communication skills Computer literate and familiar with help desk procedures Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software Ability to install and deploy Windows based computers Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint Knowledge of Internet Explorer software usage and configuration Experience with Vmware\/Virtual Desktop infrastructure support preferredAutomated Deployment tools IBM BigFix\/Altiris, powershell scripting preferredVOIP experience preferredEnterprise Active directory experience required Ability to lift up to 60 pounds required EEO Statement A committed and diverse workforce is our most important resource.MAXIMUS is an Affirmative Action\/Equal Opportunity Employer.MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.,employmentType:FULL_TIME,title:Desktop Support II,url:https:\/\/\/job\/4131601\/desktop-support-ii\/,jobLocation:{@type:Place,address:{addressLocality:Folsom,addressRegion:California,addressCountry:United States,postalCode:}},hiringOrganization:{@type:Organization,name:Maximus Federal Services,logo:https:\/\/\/files\/pictures\/Maximus-lg.png,sameAs:http:\/\/},occupationalCategory:[Accounting,Customer Service,Engineering,Facilities,Finance,Management,Other,Program Management],industry:Accounting, Customer Service, Engineering, Facilities, Finance, Management, Other, Program Management} {@context:http:\/\/,@type:BreadcrumbList,itemListElement:[{@type:ListItem,position:1,item:{@id:https:\/\/\/jobs\/,name:Jobs}},{@type:ListItem,position:2,item:{@id:https:\/\/\/job\/4131601\/desktop-support-ii\/#,name:Desktop Support II}}]}

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Maximus Federal Services

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