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End User Support Analyst

Miami, FL

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Requisition ID 2018-60373nCategory Information TechnologynEmployment Type Regular – Full Time (4)nTravel Requirements 0-10%nPosition Code 8370nPosition DescriptionnUnder routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and by diagnosing issues to minimize downtime impact to Ryder’s business.n#li-prinRequirementsn*nHigh school diploma or equivalentn*nMinimum three (3) years of experience in IT supportn*nStrong verbal and written communication skillsn*nExcellent analytical/technical ability and problem solving/troubleshooting skillsn*nFlexibility to operate, and self-driven to excel, in a fast-paced environmentn*nMust be highly organized with excellent time management skillsn*nDetail-oriented with excellent follow up practicesn*nExperience utilizing a help desk ticketing queuenAbility to:n*nCreate and maintain professional relationships within all levels of the organization (peers, work groups, customers and supervisors)n*nWork independently and as a member of a team in a fast paced multi-task environment with minimal supervisionn*nWork well under pressure, successfully meet schedules, work independently while interacting with personnel from differing management levels, and produce high-quality work with minimal supervisionnIntermediate knowledge and experience of:n*nPC troubleshooting technical skills (Windows 7 and Windows 10)n*nTroubleshooting smartphones and tablets (Android and iOS)n*nTroubleshooting Office applications (including Outlook), Internet Explorer, Lync and Adobe applicationsn*nTroubleshooting printersn*nTroubleshooting network issues, TCP/IP, DNS and DHCPn*nUnderstanding network conceptsnResponsibilitiesn*nTroubleshoot and provide support on PCs (laptops  desktops) and wireless devices including but not limited to iOS, Android tablets, smartphones, Blackberry devices, air cards and hand held scanners to all levels of end usersn*nResponsible for imaging, configuration, installation of PCs and end user data recoveryn*nUtilize IT incident/change/asset management system to document, prioritize and track requestsn*nInstall, maintain and repair PC hardware (including printers) and softwaren*nCoordinate hardware warranty repairs with the vendor as requirednAdditional jcf3037:n*nProvide Level 2 IT support to end users with PC hardware, software, printing, mobile devices, PC re-images, data recovery, e-mail and software installation issuesn*nProvide hands-on IT technical supportn*nAdhere to IT procedural guidelines and policiesn*nDecommission and disposal of IT equipment and responsible for the accuracy of the asset management informationn*nProvide support during employee relocations and other projects as requiredn*nAbility to provide 24/7 on call support if neededn*nPerform other duties as assignednRyder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.nApply/Sharen,hiringOrganization:

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