Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Miami, FL
View more jobs in Florida

Job Details

End User Support Analyst

Location
Miami, FL

Apply for this job






Profile

Requisition ID 2018-60373nCategory Information TechnologynEmployment Type Regular – Full Time (4)nTravel Requirements 0-10%nPosition Code 8370nPosition DescriptionnUnder routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and by diagnosing issues to minimize downtime impact to Ryder’s business.n#li-prinRequirementsn*nHigh school diploma or equivalentn*nMinimum three (3) years of experience in IT supportn*nStrong verbal and written communication skillsn*nExcellent analytical/technical ability and problem solving/troubleshooting skillsn*nFlexibility to operate, and self-driven to excel, in a fast-paced environmentn*nMust be highly organized with excellent time management skillsn*nDetail-oriented with excellent follow up practicesn*nExperience utilizing a help desk ticketing queuenAbility to:n*nCreate and maintain professional relationships within all levels of the organization (peers, work groups, customers and supervisors)n*nWork independently and as a member of a team in a fast paced multi-task environment with minimal supervisionn*nWork well under pressure, successfully meet schedules, work independently while interacting with personnel from differing management levels, and produce high-quality work with minimal supervisionnIntermediate knowledge and experience of:n*nPC troubleshooting technical skills (Windows 7 and Windows 10)n*nTroubleshooting smartphones and tablets (Android and iOS)n*nTroubleshooting Office applications (including Outlook), Internet Explorer, Lync and Adobe applicationsn*nTroubleshooting printersn*nTroubleshooting network issues, TCP/IP, DNS and DHCPn*nUnderstanding network conceptsnResponsibilitiesn*nTroubleshoot and provide support on PCs (laptops  desktops) and wireless devices including but not limited to iOS, Android tablets, smartphones, Blackberry devices, air cards and hand held scanners to all levels of end usersn*nResponsible for imaging, configuration, installation of PCs and end user data recoveryn*nUtilize IT incident/change/asset management system to document, prioritize and track requestsn*nInstall, maintain and repair PC hardware (including printers) and softwaren*nCoordinate hardware warranty repairs with the vendor as requirednAdditional jcf3037:n*nProvide Level 2 IT support to end users with PC hardware, software, printing, mobile devices, PC re-images, data recovery, e-mail and software installation issuesn*nProvide hands-on IT technical supportn*nAdhere to IT procedural guidelines and policiesn*nDecommission and disposal of IT equipment and responsible for the accuracy of the asset management informationn*nProvide support during employee relocations and other projects as requiredn*nAbility to provide 24/7 on call support if neededn*nPerform other duties as assignednRyder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.nApply/Sharen,hiringOrganization:

Company info

Sign Up Now - HelpDeskCrossing.com

Similar Jobs:
Tier I Helpdesk Specialist
Location : Miami, FL
Tier I Helpdesk Specialist MacAulay-Brown, Inc. • Miami FL Job #714779743 15604: Tier I Helpdesk Specialist Location: Florida, Doral Clearance: Secret Description: MacAulay-Brown, Inc. (MacB) is in search of an IT Tier I Helpdesk ...
Desktop Support - Bilingual
Location : Miami, FL
Desktop Support - Bilingual Kelly Services • Miami FL Job #714779708 DUTIES AND RESPONSIBILITIES Solve customers’ incidents and requests that the Tier 1 and Tier 2 cannot handle due to time frame, complexity, and knowledge. Test...
Engineering Technical Support Specialist
Location : Fort Lauderdale, FL
As a key member of our Technical Support team, you will be responsible for analyzing and solving technical problems with appliance controls in operation at commercial restaurants offering troubleshooting assistance over the phone ...
I was very pleased with the HelpDeskCrossing. I found a great position within a short amount of time … I definitely recommend this to anyone looking for a better opportunity.
Jose M - Santa Cruz, CA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 HelpDeskCrossing - All rights reserved. 168