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Help Desk

Arlington, TX

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Help Desk

Job #700137731
Essential Duties and Responsibilities Provides phone and in-person support to end users on a variety of Information Technology related issues Researches and resolves hardware and software application problems Documents and tracks the details of the problem, both status and resolution, within the help desk tracking application Follows through and communicates with the user while working the problem and ensures successful and timely completion of the problem Provides assistance with division office moves Administer user accounts for several different computer systems Qualifications Must have extensive experience with Microsoft Windows 7/8 Operating Systems, Microsoft Active Directory, Microsoft SMS/SCCM, Microsoft Exchange 2007/2010, Microsoft Lync, Microsoft Print Services, Microsoft Office 2010/2013, Microsoft Forefront Virus Protection, Citrix Metaframe functionality and ICA clients. Experience with Radmin/VNC/Dameware or other remote connectivity software a plus. Experience with Zeacom, Capterra, Aspect or other call centers IVR software a plus. Windows phone support. Experience with Avaya IPO/PBX a plus. A and/or MCAT, MCITP, MCP, MCDST, XP/MCP certifications, Dell Hardware (laptops, desktops, and printers) not required but a plus.
Updated 07/12/2018
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