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Help Desk Support

Location
Arden Hills, MN

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Job Description:
Responsibilities:
Create, update, and track service ticket requests
Provide assistance to end users for using application software
Provide desktop and end user support
Install and maintain computer peripherals
Provide technical assistance for relocations and moves
Install approved equipment and software
Provide basic networking support
May maintain inventories of supplies or other consumables
Executes basic procedural tasks (i.e. account creation) and can solve the most routine problems
Escalate technology issues to the IT Manager when unable to troubleshoot and reach a solution
Job Specifications:
High school diploma required (Associate degree preferred)
Working knowledge of Windows Server 2008/2012
Working Knowledge of MS Exchange and Active Directory
Excellent interpersonal and communication skills
Self-motivated and enjoy solving problems
Working with in a ticketing system.
Working knowledge of windows desktop operating systems
Ability to diagnose and resolve basic technical issues
Install, modify, and repair computer hardware and software
National Recoveries Inc. is a government contractor and shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
In addition, the physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
If you are interested in applying for employment with National and need special assistance or an accommodation to apply for a posted position, ****.
Apply Now
Provide assistance to end users for using application software
Provide desktop and end user support
Install and maintain computer peripherals
Provide technical assistance for relocations and moves
Install approved equipment and software
Provide basic networking support
May maintain inventories of supplies or other consumables
Executes basic procedural tasks (i.e. account creation) and can solve the most routine problems
Escalate technology issues to the IT Manager when unable to troubleshoot and reach a solution
Job Specifications: High school diploma required (Associate degree preferred)
Working knowledge of Windows Server 2008/2012
Working Knowledge of MS Exchange and Active Directory
Excellent interpersonal and communication skills
Self-motivated and enjoy solving problems
Working with in a ticketing system.
Working knowledge of windows desktop operating systems
Ability to diagnose and resolve basic technical issues
Install, modify, and repair computer hardware and software
  National Recoveries Inc. is a government contractor and shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition, the physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   If you are interested in applying for employment with National and need special assistance or an accommodation to apply for a posted position, ****.   >
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