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Job Details

Help Desk Project Manager

Company name
Grant Thornton LLP.

Location
Alexandria, VA, United States

Employment Type
Full-Time

Industry
Help Desk, Security Clearance, Manager, Project Management

Posted on
Aug 14,2019

Valid Through
Nov 27,2019

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Profile

Help Desk Project Manager','044416','!*!Grant Thornton is seeking a Senior Associate to join its Enterprise Technology Strategy service line and take an active role in engagement execution, project management and key business development activities.Grant Thornton Public Sector helps executives and managers at all levels of government maximize their performance and efficiency in the face of ever tightening budgets and increased demand for services. We give clients creative, cost-effective solutions that enhance their acquisition, financial, human capital, information technology, data analytics, and performance management. For more information, visit grantthornton.com/publicsector.At Grant Thornton, our professional staff applies traditional, cutting-edge approaches and methods to a variety of analyses. As part of our team, the Senior Associate will utilize various methodologies and models to execute client projects.ESSENTIAL DUTIES:Support the Technology and Innovation Office (TIO) within the client Electronic Health Record Modernization (EHRM) as a Help Desk Project Manager to support standing up an EHRM help desk. Will work with respective stakeholders to plan and implement: operational and technical processes, scheduling, solutions, workforce management and planning, knowledge management, training, quality assurance, business continuity and disaster recovery, issue resolution, triage, and escalation, service level agreements/response times, and analysis and reporting. The candidate will address changes to product/project scope, schedule, methods to document and analyze proposed changes for presentation to VA Leadership for decision. Create project plans to support the implementation of EHRM help desk operations and technologies. Integrate and coordinate plan development with relevant stakeholders. The candidate will also be able to develop and present Executive-level presentations.Meet or exceed targeted billing hours (utilization).Assist with business development activities, such as proposals, capture, account teams, whitepapers, conferences, and/or other thought leadership materials. ','!*!Minimum of 10 years of experience is required. Management of IT help desks and implementation projects (both technical and operational management preferred)Large scale deployment deployment and project scheduling experienceBachelor’s degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline is requiredExperience at VA/implementing EHRProfessional Business Experience, Project Management Experience, Advanced Planning and Scheduling, Risk Management and Mitigation, Product Lifecycle Management, IT Strategy, System Integration, Executive Presentation Development, Performance Measurement and MonitoringIT Infrastructure Library (ITIL), Certified Help Desk Manager (CHDM)Ability to obtain and maintain certain job-related certifications if no job-related advanced degreeU.S. citizenship may be required. Ability to work in the United States indefinitely required.Travel may be required.Ability to work overtime required on occasion.Ability to sit in an office environment for long periods of time.Ability to obtain and maintain a security clearance.Ability to communicate clearly in writing and verbally.Ability to obtain and maintain firm independence and abide by firm ethics requirements.Meet or exceed continuing professional education (CPE) requirements.Grant Thornton LLP is the U.S. member firm of Grant Thornton International, one of the six global accounting, tax and business advisory organizations. Grant Thornton’s Public Sector, based in Alexandria, VA, is a global management consulting business with the mission of providing responsive and innovative financial, performance management and systems solutions to governments and international organizations. Visit Grant Thornton’s Public Sector at www.grantthornton.com/publicsector. It is Grant Thornton’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.','US-Virginia-Alexandria','Suite 500','333 John Carlyle Street','Alexandria','22314','Help Desk Project Manager

Company info

Grant Thornton LLP.
Website : http://www.grantthornton.com/

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