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Job Details

Enterprise Service Desk Specialist Senior Quantico ZR168JOB Quantico

Company name
JK2S Solutions Inc

Location
Quantico, VA

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Job Information

Job Opening ID

ZR_168_JOB

Industry

IT Services

City

Quantico

Work Experience

1-3 years

Clearance Level

TS/SCI

Job Description

Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.

Job Requirements:

Contractor shall have minimum of three (3) years of customer service experience in an IT environment. Three (3) years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc. and one (1) year of experience in Remote Desk Takeover tools and usage. Certified in accordance with DoD 8570.01‐M Information Assurance Technician (IAT) Level II.

Security Clearance:

Top Secret/Sensitive Compartmentalized Information (TS/SCI)

Company info

JK2S Solutions Inc

Company Profile

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