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Job Details

IT Specialist 2 - Help Desk Technician

Company name
South Puget Sound Community College

$47,820.00 /Year

Olympia, WA

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South Puget Sound Community College seeks a highly enthusiastic, motivated and qualified individual for the position of IT Specialist 2 - Help Desk Technician.   

The Help Desk Technician position supports the work of the IT Services Department by providing tier one and two technology support both on a telephone and drop-in basis, to students, faculty and staff, responding to technical questions and problems, troubleshooting problems with users and providing triage to appropriate tier two level support whenever necessary. 

Key Responsibilities

The general responsibilities of the IT Specialist 2 include, but are not limited to:

Helpdesk/Work order system

Respond to help desk calls in 5 minutes or less or refer to a specialist. 

Update status of pending assigned work orders in tracking system. 

Review unassigned work requests and assign to responsible group within established group parameters. 

Provide support for Shoretel Phone System issues and refer to Network technicians as required. 

Change passwords for secured supported systems such as Canvas, Active Directory, HP9000, Degree Audit, Office 365 using established standards for secure user identification. 

Create accounts in Active Directory for staff and faculty. Create accounts for the SBCTC managed administrative systems, and give proper screens as needed and approved by appropriate authorities. 

Assist customers with network account and profile questions. 

Provide support for college-owned tablets and smartphones. 

Provide consultation-only support for individually owned tablets and smartphones.

Device updates

Perform regularly scheduled quarterly updates on laptops and other college owned devices using standards-based best practices.  

Work with team on developing and implementing standard, stable computing environments that serve the needs of faculty, staff and students.

Implementing CPU Rollouts and Instructional Computing duties as part of a team

Install and configure new workstation systems on the college network.   

Install, configure, upgrade, and maintain standard software applications on college workstations.  

Install, configure, and maintain peripheral devices such as printers, modems, and scanners to work with desired operating systems and applications.   

Perform hardware maintenance and replacements/repairs and upgrades such as hard-drives, motherboard, and memory upgrades

Assisting in the creation and deployment of standard, stable Windows and OS X images to be used on instructional computers using industry standard tools and techniques.  

Performing normal maintenance on all classroom equipment to assure proper functioning proactively

Accurate and current maintenance of asset information in the inventory database

Accurate and current information about retired / surplused assets in the inventory database

And other duties as assigned

Job Requirements


Two-year degree or equivalent AND two years of applicable technical experience OR equivalent education/experience.

Strong organizational skills, ability to work independently and prioritize multiple tasks, maintain office confidentiality and accommodate numerous interruptions.   

Position requires high degree of accuracy and attention to detail, excellent communication skills and the ability to work well with others and function as a team member. 

Advanced knowledge of computers and software applications, as well as basic Networking, Active Directory, and Voice over IP protocols.

Commitment to a working environment that values a diverse academic environment, inclusive of students, faculty, and staff of diverse cultural, socioeconomic, and educational backgrounds.

Supplemental Information

To be considered for a position, you must submit the following in addition to the online application.  

Incomplete applications will not be accepted or considered. 

Letter of Interest

 addressed to the Screening Committee that specifically addresses your ability to perform the responsibilities and competencies described in the job announcements position announcement

Current Resume 

 All educational and professional experience that demonstrates how you meet the minimum and any preferred qualifications

Supplemental Qualification responses

SPSCC is an Equal Opportunity Employer

South Puget Sound Community College (SPSCC) is an equal opportunity employer.  We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientations, and gender identity diversity.  Women, racial and ethnic minorities, persons with disabilities, persons over age 40, disabled and Vietnam era veterans, and people of all sexual orientations and gender identities are encouraged to apply.  The College complies with the Americans with Disabilities Act.  Applicants needing accommodation in the application process in an alternative format may contact the Human Resources office at (360) 596-5500.  The College is committed to enhancing the diversity of our faculty and staff, as well as our student population.  We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, disability, or any other legal protected status.  SPSCC is a drug-free workplace.


Recruitment and screening of applications will be ongoing until the position is filled and management reserves the right to make a hiring decision prior to the closing date.  The screening committee will not review incomplete or late applications.  Submitted applications are the property of SPSCC and will not be returned.


This position is in a union bargaining unit.  As a condition of employment, you must within 30 days after appointment (1) become a member of the Washington Federation of State Employees, or (2) pay a representation fee, or (3) pay a non-association fee.  Nonpayment of such fee is grounds for dismissal.  Any dispute between the employee and the employee organization as to the amount of the representation fee can be resolved only under the procedures provided by the employee organization, not the employer.


Work Setting, including hazards

Position requires the ability to move/relocate objects weighing approximately 50 lbs. Position requires the ability to climb ladders carrying items weighing approximately 25 lbs. Position requires the ability to work within tight spaces, such as under desks and inside data closets.

Schedule (i.e., hours and days)

Monday through Friday during operational hours (between 7a – 6p) schedules vary depending on coverage needs; 8-hour work day

Travel Requirements

Position may work at Mottman campus or Lacey campus at any given time.

Tools and Equipment

Various computer/mobile devices, servers, radios, telephone, headsets. Tools such as screwdrivers, static mats and bands, cable management tools, cable testers, voltage meters. Use of specialized software.

Customer Relations

Position is in constant contact with customers via phone, email, and in-person. Position must display strong interpersonal and communication skills gives you access to over a million jobs and career opportunities across the US including in Olympia. Find your perfect job and apply directly through a simply online application process

Company info

South Puget Sound Community College
Website :

Company Profile

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