Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Washington, DC
View more jobs in District Of Columbia

Job Details

IT Helpdesk Specialist

Washington, DC

Apply for this job


IT Helpdesk Specialist
District Of Columbia
Incorporated in 1996, NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, and many System Integrators. NFF is an ISO 9001:2008 certified company. NFF has been ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007. From Presidential Inauguration Network Design to an Enterprise Architecture Design for 85 Agencies and 45,000 Users, a Nationwide IP based Video Tele-Conferencing Implementation, or an Emergency Network Infrastructure Management Design, NFF is building what’s next.
We provide a competitive salary and benefits package including health insurance (medical, prescription, dental, and vision), life and disability insurance, PTO, paid holidays, 401(k) match, Flexible Spending Accounts, Commuter benefits, and educational assistance.
Our customer, the Washington DC Government Office of the Chief Financial Officer (OCFO) is looking for a mid-level IT Helpdesk Specialist to join their team. This is a long-term contract position. As part of the OCFO technology team, the IT Specialist-Cust Support will provide IT support to OCFO enterprise customers. The IT Specialist is responsible for rendering remote and on-site assistance; troubleshooting, resolving and /or escalating requests for resolution. The IT Specialist must become familiar with OCFO proprietary applications, Microsoft Office 2016/O365 and Windows 10 platform. Also, the I.T. Specialist will be responsible for imaging desktops/laptops. Additionally, the applicant will be required to inventory, configure and deploy telecom devices, desktop computers, laptop computers and tablets. The applicant must have enterprise level experience, excellent written, verbal and inter-personal communication skills, polished telephone etiquette and focus on providing outstanding customer service.
Tasks for the IT Service Desk Level 2 Technician are as follows:
Provide OPTIMAL customer support to all OCFO I. T. end-users to include top level senior executives and colleagues.
Process customer requests from phone/email, etc.; update inventory records for all desktop/laptop/tablet/mobile device transactions.
Configure, image, deploy tablets/laptops/desktops/mobile phones/peripherals on the Windows7 or Windows10 platform.
Render account management support to end-users via Active Directory and other OCFO applications; monitor system performance.
Document all work/hardware/software transactions by creating/tracking/resolving or escalating tickets per defined SLA's.
Render I. T. support by analyzing issues with infrastructure, network, desktops, peripherals, laptops, tablets and minor server problems.
Work independently and with team; convey technical information to non-technical customers.
Must be able to lift/carry 40 pounds; travel to offsite locations and complete other duties as assigned.
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
Supervises operation of help desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Required / Desired Skills:
6 years of IT troubleshooting in basic networking, with desktops/laptops/tablets and peripherals (required)
6 years of Installation and Configuration of tablets/laptops/desktops and peripherals using the current Windows platform (required)
6 years of customer support (phone and / or in-person) for IT-related hardware and software issues (required)
2 years of Windows 10 experience required
Microsoft Office 365 experience is desired
A certification is highly desired
6 years of experience documenting and tracking calls (using a ticketing system) is desired
Expericence with Cloud Management Suite for remote support is desired
Minimum Education/Certification Requirements:
Bachelor’s degree in Information Technology or related field or equivalent experience
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, state, or local law. NFF is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations and affirmative action. In order to comply with these laws, we invite you to voluntarily self-identify your gender, race and ethnicity. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information will be kept confidential and will only be used in accordance with the provisions of applicable laws, executive orders and regulations, including those that require the information to be summarized and reported to the federal government. When reported, data will not identify any specific individual. This information will not be shared with hiring managers, will be kept separate from your application data and will not affect any employment decisions.
To complete the form and provide us with this information, please visit the careers page of our website ****and click on the job posting.
ID: 2520
External Company Name: **MEMBERS ONLY**SIGN UP NOW***.
Street: 1100 4th Street SW
Post End Date: 8/18/2018
Apply Now
Apply Now

Company info

Sign Up Now -

Similar Jobs:
Technical Support Specialist
Location : Silver Spring, MD
Tracking Code 20545 Job Description DLH is a provider of health technology-enabled business process outsourcing and program management solutions supporting large-scale federal health and human a services as well as programm...
Helpdesk Analyst
Location : Washington, DC
Helpdesk Analyst Location: Headquarters Department: Information Systems Req #: 312 # of openings: 1 Description SUMMARY The incumbent supports the organization by providing first level help desk support to employees for common, In...
Help Desk Manager
Location : Rockville, MD
Help Desk Manager Are you a talented IT professional looking to be part of a top notch team? At LCG we offer a culture of opportunity, recognition, and collaboration...all the components that make a great place to work. We pride o...
What I liked about the service is that it had such a comprehensive collection of jobs! I was using a number of sites previously and this took up so much time, but in joining EmploymentCrossing, I was able to stop going from site to site and was able to find everything I needed on EmploymentCrossing.
John Elstner - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 HelpDeskCrossing - All rights reserved. 21