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Job Details

Help Desk Technician

Company name
Login Consulting Services, Inc.

Location
Pasadena, CA

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Profile

Large organization located near downtown Los Angeles is currently looking for a Help Desk Technician for a long term contract/contract to hire opportunity.

Duties:

A. Answer Helpdesk calls

B. Enter calls in tracking system

C. Route problem ticket to Helpdesk personnel or other personnel

D. Update trouble tickets with resolutions/updates

E. Send electronic paging to support personnel for mission critical situations

F. Maintain Helpdesk Storage Room and Workroom

Job Requirements:

• 2 years or more previous experience in Helpdesk support environment

• Accurately type 35 wpm

• Excellent service attitude

• Log and track all Helpdesk calls in Helpdesk tracking system ·

• Eager to learn

• Good organizational skills

• Able to lift 25lbs.

• Ability to self-manage time, organize tasks, and follow-up with open problems.

• Be able to work flexible working hours with occasional after-hour and weekend overtime. Typical work day is 7:30am to 4:30pm. Start time will be adjusted and business needs dictate.

• Adaptive and flexible with tasks and problem solving/resolution situations.

• Desire to learn and take on new tasks and acquire new technical skills.

• Excellent documentation and organization skills.

• Send electronic paging to support personnel for mission critical situations.

• Compose well witten communication and send emails to staff with regards to system

downtime

• Working knowledge and experience with PC hardware, hardware systems, and peripherals including but not limited to: PC, CD-ROM, CD-RW, DVD, modems, laser printers, inkjet printers, cables and connectors, hard drives, keyboard, mouse, video card, memory, CPU, etc.

• Working knowledge and experience with standard desktop applications and application suite including but not limited to: Microsoft Office (Word, Excel, PowerPoint, Access, etc.)

• Working knowledge and experience with current and legacy Windows desktop operating systems

• Working knowledge and experience of PC accessories including but not limited to printers & scanners.

Desirable Qualifications:

• Basic knowledge or working experience with AudioVisual systems including recording, P A, video, and other systems.

• Intermediate network knowledge and skill including but not limited to TCPIIP, DNS, DHCP, Netware systems and security, etc.

• Basic knowledge and experience of network, network systems, and network operating systems including but not limited to cabling, hubs, concentrators, security, user account, Netware, Windows, email, internet access.

Location

Pasadena , CA

Minimum Experience (yrs):

Required Education:

Not Specified

Benefits:

Company info

Login Consulting Services, Inc.
Website : http://www.loginconsult.com/

Company Profile
Login Consulting Services, Inc. is a certified woman business enterprise (WBE), founded in 1996 by the IT consulting and career development veteran Elece Otten. Ms. Otten has since assembled a team which currently boasts over 150 years of cumulative experience in IT, Engineering and Financial Services, supplemental staffing and project work. In 2004, Login acquired the assets of CompuHope and in October 2005 acquired Programmers, Inc., both are leading IT and Engineering staffing firms.

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