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Job Details

IT Help Desk Support Specialist Level 2

Company name
PracticeMax

Location
Phoenix, AZ

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Profile

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Primary Responsibilities Take incoming help-desk calls from internal and external users

Monitor and respond to support tickets submitted through the support website

Maintain documentation by reviewing and updating the support wiki

Take Escalated issues from other team members as appropriate

Systems maintenance and networking support (as capable)

End-user support for: Desktop Hardware and Mobile Devices

Printers/Scanners

Software/Applications

User Accounts

Skills/Qualifications Self-motivation to accept and complete tasks

Advanced troubleshooting skills to identify and resolve undocumented issues

Usage of help desk software for organization and tracking of support requests

Ability to work independently with little supervision

Readiness to travel locally/Ability to travel to customer location (required)

Experience in the healthcare industry (preferred)

Windows Server and Desktop

Windows Remote Desktop Services/Terminal Services

VMware

Hardware Workstations, laptops, mobile devices, VOIP phones

Printer setup and configuration (local, network and remote desktop services)

Active Directory

Microsoft Exchange/Outlook

Microsoft Office (Word, Excel, Power Point, etc.) including Office 365

Skype for Business/Lync

Healthcare related technologies and software platforms (preferred)

Education/Experience 4 years relevant work experience

A , Network or other relevant certifications (preferred)

Location

Phoenix, Arizona, United States of America

Industry

IT

Rate

USD

Employment Agency

PracticeMax

Contact

PracticeMax

Reference

JS2365_3CED4966B12BEDBE966D6F554D6455CB/418224685

Posted Date

5/16/2018 1:46:24 PM

Permalink

http://www.jobnet.com.au/F59Ri

Company info

PracticeMax
Website : http://www.practicemax.com

Company Profile

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