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Job Details

IT Help Desk Support Specialist Level 2

Company name

Phoenix, AZ

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Primary Responsibilities Take incoming help-desk calls from internal and external users

Monitor and respond to support tickets submitted through the support website

Maintain documentation by reviewing and updating the support wiki

Take Escalated issues from other team members as appropriate

Systems maintenance and networking support (as capable)

End-user support for: Desktop Hardware and Mobile Devices



User Accounts

Skills/Qualifications Self-motivation to accept and complete tasks

Advanced troubleshooting skills to identify and resolve undocumented issues

Usage of help desk software for organization and tracking of support requests

Ability to work independently with little supervision

Readiness to travel locally/Ability to travel to customer location (required)

Experience in the healthcare industry (preferred)

Windows Server and Desktop

Windows Remote Desktop Services/Terminal Services


Hardware Workstations, laptops, mobile devices, VOIP phones

Printer setup and configuration (local, network and remote desktop services)

Active Directory

Microsoft Exchange/Outlook

Microsoft Office (Word, Excel, Power Point, etc.) including Office 365

Skype for Business/Lync

Healthcare related technologies and software platforms (preferred)

Education/Experience 4 years relevant work experience

A , Network or other relevant certifications (preferred)


Phoenix, Arizona, United States of America





Employment Agency






Posted Date

5/16/2018 1:46:24 PM


Company info

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Company Profile

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