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TS/SCI Enterprise Service Desk Lead

Company name
Xcellent Technology Solutions

Springfield, VA

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Title: Enterprise Service Desk LeadLocation: Fort Belvoir, VASecurity Clearance: TS\/SCIXTS is Seeking an Enterprise Service Desk Lead to Run the Day-to-Day Operations of the US Army INSCOM's Enterprise Service Desk Support Team. XTS is seeking an Enterprise Service Desk Lead to join our team in Fort Belvoir, VA to support the U.S. Army INSCOM's Enterprise Service Desk Support Team. The Service Desk Lead will run the day-to-date operations of the Service Desk Support Team, and collaborate, support, and communicate with the XTS Program Manager. Areas of support cover all three tiers (Tier I, Tier II, and Tier III), and across multiple task areas including service desk administration, service desk support, service desk SOP documentation, laptop management, mobile device support, DoD mobility unclassified capability (DMUC) support, and printer bay support. Requirements:Active TS\/SCIBachelor's Degree in Computer Technology 3 Years of Experience in Help Desk or IT Customer Service SupportMust possess one of the following: CISA, CASP CE, CCNP Security, CISSP (or Associate), GCED, GCIHExperience troubleshooting and technical support via phone, web based tools, andemailGood leadership andmotivation skills in order to help lead and drive a very busy help deskWorking knowledge ofnetworks and the inter-dependencies between networks and the desktop and otheruser platformsProvide technicalsupport to staff on complex IT issuesAbility to interactwith senior leadershipGood customer serviceskills such as verbal, interpersonal and written communicationDesired:Prior INSCOM ExperiencePrior Army or Military Experience Experience working inDoD system such as JWICS, NIPR, SIPR, or NSANET environments

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Xcellent Technology Solutions

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