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Help Desk Analyst - GSC

Location
Las Vegas, NV

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Help Desk Analyst - GSC','45872','!*!
Arthur J.
Gallagher & Co., one of the world's largest insurance brokerage and risk
management services firms, provides a full range of retail and wholesale
property/casualty (P/C) brokerage and alternative risk transfer services
globally, as well as employee benefit brokerage, consulting and actuarial
services.



Gallagher
also offers claims and information management, risk control consulting and
appraisal services to clients around the world. If you're looking for a
professional career with an industry leader then you have come to the right
place.  Wherever your interests lie,
we're sure you will agree on one thing: our continued prosperity hinges on our
greatest resource --- our people.

Position Summary:

In this position, you will deliver technical support to users. You will
be responsible for basic-to-intermediate PC software and/or hardware systems
support, primarily via telephone with additional email and self-service
activities as needed. This role performs an initial assessment, does research
and resolves issues.

 

Duties and Responsibilities:

·       
You will answer calls from users having problems
with computer programs or devices as well as instruct on use of specific
applications or operating systems.

·       
You will identify the root cause and deliver
accurate, creative, and timely solutions while providing world-class customer
service.

·       
You will follow standard Service Desk operating
procedures and accurately log all service desk contacts using tracking
software.

·       
Schedule flexibility will be needed to backfill
when coverage is needed, this may include holidays and weekends.

·       
You will collaborate with leadership, customers
and peers to contribute to the service desk knowledgebase and participate in
projects that improve efficiency.

·       
A Service Desk Analyst has to multitask as well
as exercise patience and professionalism during stressful situations.

·       
Attends training sessions in order to learn
about software, hardware, product offerings and support policies.

·       
Support and maintain IT Network
resources/devices.','!*!Required Experience:

·       
An associate’s degree or its equivalent of 2 or
more years related professional experience

·       
Proficiency in Microsoft Office and Acrobat Pro

·       
Windows 7 proficiency

 

Preferred Experience:

·       
2 or more years of experience in the following
technologies including Call Center/Service Desk Practice; Microsoft SCCM,
Active Directory, Cisco IP Phone Solutions; Printing Solutions

·       
Experience in IT operations and process
management

·       
Ability to translate technical information into
business language

·       
Knowledge and understanding of ticketing
applications and workflow (Remedy preferred)

 ','Information Technology','United States-Nevada-Las Vegas','','Corp - HO Managed Expenses','Full-time','Individual Contributor','No','Help Desk Analyst - GSC

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