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Help Desk Support / PC Support

Location
Lincolnshire, IL

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Job Description u2022Performs builds of new hire PCs and upgraded PCs; u2022Performs basic PC and peripheral repairs, refresh of laptop loaners, builds of basic laptops; u2022Performs inventory/parts processes, move process; u2022Performs Incident ticket processes; u2022Responds to assigned tickets (routine and urgent) within the timeframe specified by the current IS service level agreement and works issues through to resolution; u2022Maintains appropriate documentation within the Incident system as determined through periodic ticket quality reviews; u2022Performs basic printer troubleshooting, basic network connectivity troubleshooting and basic software installation processes. u2022Follows standard operating processes for routine situations and asks for guidance in new or unusual situations; u2022Follows unit procedures for attendance and accurate time reporting; u2022Performs basic setup and support for Audio Video / Videoconference needs (in specific locations); u2022Performs effective issue escalation; and training room setup and support. Job Requirements u2022Must be enrolled in or recently graduated from a CIS Program, PC/LAN Support Program, A Certification Program, or an equivalent program. u20220u20131 years of work experience within the field of PC Support u2022Superior customer service skills u2022Ability to work unsupervised u2022Working knowledge of PC hardware components and concepts u2022Working knowledge of Windows operating systems u2022Some knowledge/exposure to PC networking at the workstation level (Novell Netware would be a plus) u2022Working knowledge of all MS Office software u2022Working towards Computer Science degree preferred (but not required) u2022Working knowledge of Audio Visual Hardware (Projectors, LCDu2019s, Speakers) u2022Ability to move PC equipment

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