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Job Details

Helpdesk Analyst - Denver CO - Military veterans preferred

Company name
Kelly Services, Inc.

Location
Denver, CO

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Profile

Helpdesk Analyst \u2013 Denver, CO\r
Required Skill:\r
Active Directory\r
Hours of Operation:\r
Business Hours\r
\r
\tMonday through Friday from 4:00am to 7:00pm\r
\tSaturday from 6:00am to 4:30pm\r
\tOn Call Support for emergencies outside of normal business hours\r
\r
Emergency Support: \r
\r
\tOn Call support rotates on a weekly basis from Wednesday to Wednesday\r
\tOn Call rotation is through 16 agents\r
\tAgents will receive 2 hours of On Call pay per day worked (total 14 hours per week)\r
\tAgents will receive overtime pay per call received in increments of 15 minutes.\r
\tAgents will be required to work 4 hours on Saturday, with a half day the Friday before to cover breaks for the dedicated Saturday agent\r
\tAgents are to refrain from alcohol or drugs while working On Call shifts\r
\tIf an Agent is unable to work their assigned On Call shift for any reason, they are responsible for finding someone else to cover their week \u00a0\r
\r
Workload:\r
\r
\tThe Help Desk team receives an average 350-400 inbound calls per week day\r
\tThe Help Desk also receives tickets that are generated through the Help Desk email address in Request Tracker\r
\tAgents are required to create or update an existing ticket on each issue that is presented\r
\tAgents are required to have strong troubleshooting skills to efficiently determine what problem an associate is reporting\r
\tAgents are required to have excellent written communication to appropriately document all tickets worked\r
\r
Schedules:\r
\r
\tAgents will be assigned a schedule based on business needs\r
\tStart times may be as early as 4am or as late as 10am\r
\tShifts may be adjusted periodically based on business needs\r
\tScheduled breaks and lunches may vary from day to day based on call volume\r
\r
If you are interested in this role, then please feel free to reach out directly to:\u00a0vidhi.kundalia@kellyit.com\u00a0 \u00a0or 720-863-7864\r
\u00a0\r
\u00a0\r
Why Kelly\u00ae?
With Kelly, you\u2019ll have direct connections to leading IT organizations in the best companies around the globe\u2014offering you the chance to work on some of today\u2019s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100\u2122 companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you.
Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.
About
Kelly Services\u00ae

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]

Company info

Kelly Services, Inc.
Website : http://www.kellyservices.com

Company Profile
William Russell Kelly founded the company in Detroit on October 7, 1946, operating as the Russell Kelly Office Service. He is widely credited with pioneering the modern temporary help industry. The company was renamed Kelly Girl Service in 1957, and it became Kelly Services® in 1966 to reflect the growing services of the company. Established in the International Marketplace In 1968, Kelly Services opened its first international office in Toronto, Ontario, Canada. The company’s first European office opened in 1972 in Paris, France. Today, we offer a full suite of outsourcing, consulting, and staffing solutions—delivered globally from over a 70-year heritage of dynamic talent innovations. Total Sales Revenue in 2016 was $5.3 billion. Fortune U.S. Rank Kelly Services is currently ranked 490 in the Fortune 500 list of America’s largest companies.

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