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Help Desk Support Specialist

Location
Montgomery, AL

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Company OverviewFor 29 years, clients in the private and public sectors have relied upon SOS International LLC (SOSi) for critical operations in the world s most challenging environments. SOSi is privately held, was founded by its current ownership in 1989, maintains corporate headquarters in New York City, and specializes in providing logistics, construction, training, intelligence, and information technology solutions to the defense, diplomatic, intelligence and law enforcement communities.All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.6-180626-7090: Help Desk Support SpecialistLocationU. S. - Alabama - MontgomeryOpen DateJOB DESCRIPTIONSOS International, LLC (SOSi) is a seeking a Helpdesk Support Specialist to work in Montgomery Alabama Maxwell AFB-Gunter Annex to support the Gunter Communications Focal Point (CFP) for the Gunter NCC network. The Helpdesk Support Specialist will be responsible for level 1 and 2 helpdesk services. Description SOSi, has an immediate opportunity as a Helpdesk Specialist located in Maxwell AFB-Gunter Annex AL! This position will support the Gunter Annex Network Control Center, which provides cutting-edge IT services and support to over 2,000 local users serving 51 AF program offices managing 130 combat systems. The Help Desk Specialist responsibilities include ticket entry, tracking, and notification, user account administration, and hardware/software troubleshooting. Job Description: Responsibilities include, but are not limited to: Creating, modifying, tracking and escalating incident tickets Resolving and escalating incidents/tickets in accordance with documented procedures Performing quality assurance follow-up with customer/end users Provide on call support Ability to maintain a professional demeanor with our military, civilian, and contractor customers.Desired Knowledge/Traits: The team needs highly self-motivated, punctual, goal driven, task oriented individuals who communicate well both verbally and in writing. Candidates should be out-going and enjoy working closely with others. Minimum Qualifications: High School and 1 year experience IAT Level II (Security CE) Must be able to work in a dynamic environment with constant changes Good communication skills Must be able to handle high phone calls throughout the day with optimal phone etiquette, while assisting other users via Walk-ins and EmailsPreferred Qualifications: Remedy Action Request System Experience in using Microsoft Word, Excel, and Outlook Microsoft Operating System Customer Service Clearance: Must currently hold an active Secret level security clearanceMINIMUM REQUIREMENTSMinimum Qualifications: High School and 1 year experience IAT Level II (Security CE) Must be able to work in a dynamic environment with constant changes Good communication skills Must be able to handle high phone calls throughout the day with optimal phone etiquette, while assisting other users via Walk-ins and EmailsPreferred Qualifications: Remedy Action Request System Experience in using Microsoft Word, Excel, and Outlook Microsoft Operating System Customer ServiceClearance: Must currently hold an active Secret level security clearance

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