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Job Details

Bilingual Technical Support Representative

Company name
ADT Security Services

Location
Irving, TX

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Job Summary: You are helping to save lives for a living! You are passionate about helping others, comfortable with change, have the ability to identify problems and provide solutions. You multitask across systems and applications, analyze and resolve technical issues, and comfortably navigate customer problems over the phone. You\u2019re not only here to answer customer questions, help fix technical issues, but to also provide an incredible customer experience.\u00a0 ***PAY: $14.83 - $17.65 per hour based on call center experience*** Why do you want to be an Everyday Hero? Why ADT? ADT offers full benefits on the 1st of the month after 30 days of employment. (Medical, Dental, Vision, 401IK with 5% matching).\u00a0 Paid vacation time (We all need to recharge our batteries at some point.). $7,500 Tuition Reimbursement.\u00a0 A great environment. Everyone says it. We mean it.\u00a0 Opportunity for Career growth? Of course! Employee referral bonuses? Absolutely! Why do you want to be an Everyday Hero? Why ADT? ADT offers full benefits on the 1st of the month after 30 days of employment. (Medical, Dental, Vision, 401IK with 5% matching.\u00a0 Paid vacation time (We all need to recharge our batteries at some point.). $7,500 Tuition Reimbursement.\u00a0 A great environment. Everyone says it. We mean it.\u00a0 Opportunity for Career growth? Of course! Employee referral bonuses? Absolutely! As our customers\u2019 first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by trouble shooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs \u2013 and remind them that behind our great products are customer centric, accountable and collaborative team members willing to serve them.\u00a0 Our Ideal Candidate looks like this: Must speak fluent English and Spanish High school diploma or equivalent required Some college ideal; degree preferred Minimum of one (1) year of customer service experience required Technical aptitude, problem solving skills Successful completion of online pre-employment assessment Think you have what it takes to join our team? Apply today! As of May 2016, Protection 1 and ADT merged together to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies. We are on our way to becoming a completely unified ADT and while that happens, we are better together.

Company info

ADT Security Services
Website : http://www.adt.com

Company Profile
ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada.

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