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DSHS Senior Desktop Support Specialist New

Company name
State of Washington

Lacey, WA

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Description DSHS\u00a0- Information Technology Specialist 5 The (BHA) mission is to transform lives by supporting sustainable recovery, independence and wellness. The BHA Headquarters IT Customer Service Desk and Desktop Support unit provides network, server, desktop and desktop applications services so that the staff and management may ensure efficient and effective Mental Health (MH) and Substance Use Disorder (SUD) services are delivered to our clients. As the ITS 5, you will provide expertise in Active Directory administration and Workstation Configuration (imaging) software, with primary responsibility for software licensing for the . \u00a0 You will provide solutions to business and technical issues. You will also be responsible for ensuring the delivered solutions meet the business requirements, technical specifications, and design requirements, as gathered from business and technical staff. Some of what you'll be doing: \u00a0 Utilize expert knowledge to manage the BHA Headquarters Active Directory (AD) environment to include adds, modification and deletion of AD objects. Works with the ITSA to ensure that the BHA AD structure complies with state and agency policy and aligns with IT Security best practice. Work with hospital-based AD administrators and Enterprise Technology (ET) AD administrators on any major changes requiring coordination. Collaborates with and supports the Network\/Server Administrator to ensure that AD objects, users and groups are configured to meet networking and server security needs. Manage the BHA Headquarters workstation configuration\/imaging software to ensure licensing compliance and business needs are met for standard application packages. Provides consultation, training and support to BHA IT staff infrastructure staff on workstation configuration and support. Collect and analyze data about software loaded on workstations and serves. Plans, assigns, instructs and verifies the work of staff on the Customer Service Desk. Manage and maintain the security and integrity of the BHA desktop environment. Other duties as assigned. What we're looking for: Advanced knowledge and experience with Microsoft Active Directory and group policies Advanced to develop strong working relationships, understand core needs of the customer and define requirements appropriately Ability to create effective solutions to problems Ability to make independent decisions about work priorities and perform multiple tasks with conflicting timelines Ability to coordinate the work of others and communicate effectively changes to priorities Ability to prepare technical documentation Ability to work in a fast-paced, high-effort dynamic work environment Ability to work within a team Who should apply? Individuals with the following: A Bachelor's degree in computer science or closely allied field OR an Associate degree in computer science or closely allied field AND Three years of experience managing Microsoft Active Directory in a complex, multi-tiered federated environment; AND Two years of experience\u00a0building and maintaining computer images using Windows Deployment Services. Years of experience can be concurrent. How to apply Along with your online application, please submit: A Letter of Interest describing how you meet the required and desired qualifications for this job A detailed, current & chronological resume Three\u00a0professional references with current contact information If you have questions about the job duties, please contact Mike Rand at (360) 725-3783. The hiring manager may review application materials and make a hiring decision at any point after the first seven\u00a0days of the recruitment process. \u00a0For questions about this job announcement (04798) please\u00a0contact Sharon Sterling\u00a0at (360) 725-5861 or via email .

Company info

State of Washington
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Company Profile
The purpose of Access Washington is to promote public service to citizens and businesses by: Expanding business and citizen access to government services and government information; Offering an easy and convenient process to conduct online transactions with State government; Accelerating the delivery of quality online government services; Improving the level of customer service from State government; and Extending online government services to all citizens in Washington State. Access Washington recognizes that it is necessary to include links to websites outside Access Washington control. The purpose of this section is to clearly state that the Access Washington website is not a public forum for communication and debate. Links to external Websites from the Access Washington pages are established and retained at Access Washington discretion. This page also provides guidelines on when links to external sources are inappropriate.

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