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Job Details

Helpdesk Support - Jr

Company name
Apex Systems, Inc.

Atlanta, GA

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Job Description
\r \r \r \r \r Position: Helpdesk Support \r\rContract: 5-6 months \r\rJob Description:\r\rProvides Level 1 and Level 2 support. Helpdesk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support. Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies throughout the Firm, to maximize Firm-wide productivity and minimize system downtime. Assists with Helpdesk duties and installs hardware and software. \r\rTop 3 - 5 Daily responsibilities:\rProvide technical support to physician and medical personnel 100% over the phone. \rProcess a very high volume of calls in a very fast paced, technical/enterprise contact center environment. \rDocument while talking/troubleshooting over the phone in real time. **On every call. \rUtilize basic network/printing, etc. troubleshooting techniques using the Windows Command Line Interface. \rSuccessfully diagnose and troubleshoot a variety of end user email issues in a complex enterprise scale environment. \r\rDesired skills/experience:\r80%-100% Phone support in a technical contact center environment (enterprise level Help Desk/Service Desk) \rMinimum of 2 years of recent and concurrent experience in a technical contact center environment (enterprise level Help Desk/Service Desk) \rImmersed in current and future technology trends \rExceptional call handling skills, customer service skills and professional demeanor\r\rNOTE: Must have the ability to multi task (i.e talk and type at the same time)\r\r\r\r\r\r\r\r\rEEO EmployerApex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.\r \r \r \r \r \r

Company info

Apex Systems, Inc.
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