Desktop Support Analyst','R_016106','!*!As a Desktop Support Analyst for Marsh & McLennan Companies Corporate, you will be responsible for providing support to end users across multiple operating companies by installing and assisting with the operation of their workstations, business applications, and related equipment. The successful candidate may manage staff performance and quality of service provided.
Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
Assists in the setup and operation of audio visual hardware as required by end user
Determines appropriate hardware and software based on corporate policy and end user requirements
Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
Escalates incidents and questions to appropriate support groups
Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
May assist in administration and maintenance of technology infrastructure components
May assist in installation, maintenance, troubleshooting and repair of office telephony system
Uses corporate incident management system to record and track all support work
Maintains accurate hardware and software records for corporate assets
Performs time tracking tasks as required
May assist with the procurement of hardware and software
Supports team’s abilities and functions through positive customer relations
Contributes to the improvement and enhancement of processes and procedures','!*!
Associates degree in a technology related discipline; or a combination of work experience, education and training equivalent to a two-year college degree in a technology related discipline
Minimum of one year related work experience; two years preferred
Knowledge of company desktop operating systems and software
Knowledge of standard computer hardware
Superior customer service skills
Ability to work within a team environment
Ability to independently plan, organize and prioritize one’s own activities
Ability to express ideas clearly in both written and oral communication
A certification preferred
Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
Ability to work in a typical office environment
Ability to lift and move desktop and other related hardware
Frequent, local travel may be required depending on location
Occasional, distant travel may be required
Occasional evening and weekend work may be required.
Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.','Information Technology','US-DC-Washington','','Full-time','','','are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.','Desktop Support Analyst
Website : http://www.mercer.com
Mercer is a global consulting leader in talent, health, retirement, and investments. Mercer helps clients around the world advance the health, wealth, and performance of their most vital asset – their people. Mercer's more than 20,500 employees are based in more than 40 countries, and we operate in more than 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy, and human capital.