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Job Details

Desktop Support Analyst

Company name
Mercer LLC

, DC

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Desktop Support Analyst','R_016106','!*!As a Desktop Support Analyst for Marsh & McLennan Companies Corporate, you will be responsible for providing support to end users across multiple operating companies by installing and assisting with the operation of their workstations, business applications, and related equipment.  The successful candidate may manage staff performance and quality of service provided.


Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software

Assists in the setup and operation of audio visual hardware as required by end user

Determines appropriate hardware and software based on corporate policy and end user requirements

Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues

Escalates incidents and questions to appropriate support groups

Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves

May assist in administration and maintenance of technology infrastructure components

May assist in installation, maintenance, troubleshooting and repair of office telephony system

Uses corporate incident management system to record and track all support work

Maintains accurate hardware and software records for corporate assets

Performs time tracking tasks as required

May assist with the procurement of hardware and software

Supports team’s abilities and functions through positive customer relations

Contributes to the improvement and enhancement of processes and procedures','!*!

Associates degree in a technology related discipline; or a combination of work experience, education and training equivalent to a two-year college degree in a technology related discipline

Minimum of one year related work experience; two years preferred

Knowledge of company desktop operating systems and software

Knowledge of standard computer hardware

Superior customer service skills

Ability to work within a team environment

Ability to independently plan, organize and prioritize one’s own activities

Ability to express ideas clearly in both written and oral communication

A certification preferred

Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)

Ability to work in a typical office environment

Ability to lift and move desktop and other related hardware

Frequent, local travel may be required depending on location

Occasional, distant travel may be required

Occasional evening and weekend work may be required.

Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at:

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:','Information Technology','US-DC-Washington','','Full-time','','','are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.','Desktop Support Analyst

Company info

Mercer LLC
Website :

Company Profile
Mercer is a global consulting leader in talent, health, retirement, and investments. Mercer helps clients around the world advance the health, wealth, and performance of their most vital asset – their people. Mercer's more than 20,500 employees are based in more than 40 countries, and we operate in more than 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy, and human capital.

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