Computer Support Specialists, Computer Network Architect, Help Desk Specialist, Help Desk Technician, Help Desk Consultant, IT Analyst, IT Support Specialist, IT Consultant, Tier 1, Tier 2, Tier 3 And Many More!
Lumberton , NJ 08048
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We are hiring for all levels of support
The amount of different job titles can be confusing. There are no universal job titles in the technology industry.
To add clarity to our IT Support positions, people who apply for these positions may have held previous positions or desire to hold positions with the following titles
Computer support specialists, Computer Network Architect, Help Desk Specialist, Help Desk Technician, Help Desk Consultant, IT Analyst, IT Support Specialist, IT Consultant, Tier 1, Tier 2, Tier 3 and many more!
Miles Technologies is a rapidly growing company that is on the cutting edge of technology and business. This career opportunity will place you directly in a fast-paced work environment where you will continually increase your knowledge and improve your skill set by working with a variety of customers and environments.
This role is for you if:
Youd like to be surrounded by team members that you can learn from and collaborate with
You want to work for an MSP that is considerate of your personal time and also encourages your career growth
You want to work in a role that consistently provides you with the ability to go home on time
You want to work somewhere fun with helpful people, and accessible managers
Some of the Responsibilities may include:
Supporting Workstations, Servers, Networking, Mobile devices
Troubleshoot and resolve computer and network related problems
Identify technology solutions based on analysis of customer support needs
Strong and consistent communication with customers
Documenting work performed and other technical information for our clients
About the IT Support Team
Our support team is broken down into two main groups. The first group is our first responders team, tasked with receiving all support requests and promptly handling them. At times, the requests received are too complicated for the first responders and require more technical troubleshooting. When this occurs, the tasks are handed off to our reinforcements group. A member of the reinforcements group typically spends 70% of the day working on the most complex support issues and 30% of the day assisting the technical team members from the first tier.
Our efforts help our customers accomplish their technology needs. We stay current with and understand updates to all things IT Support related, as well as understand current best practices (and build best practices of our own). We are team-oriented and take pride in work achieved and goals accomplished. We are also customer service oriented we take great pride in being responsive and helping people accomplish more with the use of technology. We love what we do and we have the time of our lives doing it. If you want to be part of our team, apply today.
Strong interest in working with computer technologies such as operating systems and networking protocols
Excellent customer-oriented technical consultative skills
Ability to diagnose and fix hardware and software issues for both desktops and servers
Candidate must live within a 45-minute commute of the office from which they will be working. Candidates outside this distance must be willing to relocate prior to commencing employment.
Higher Tier applicants- two or more of the following:
Experience in troubleshooting network related issues that can be related to network infrastructure such as switches and routers
Configuration of TCP/IP settings on network and troubleshooting TCP/IP issues
You have worked in an IT troubleshooting position for at least 3 years in an MSP type environment or at least 5 years if supporting just a single organization.
You are comfortable and capable of troubleshooting and solving almost any complex issue that may affect a small to medium sized business
Youd rather spend most of your time on challenging issues rather than common day to day IT support requests
Youd like to reduce the amount of time you spend being the initial handler of support requests. You no longer want to be on the front lines of support calls.
Youd like to spend a part of your day mentoring others with less experience
Nice to Haves:
Certifications such as A , MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required.
Degrees in Information Systems or similar
Benefits of working at Miles Technologies:
Work within a great company culture. We are a top finisher in Phillys Best Places to Work 6 years running.
Stocked fridge and kitchen. Enjoy healthy options for breakfast & lunch every day.
Full schedule of optional educational courses in Miles University - everything from technical to communications to leadership.
Proactively build your career - with help from your manager, set the path you would like to take - and then do it!
Gain incredible experience working with numerous technologies and businesses in all industries.
Health / Dental / Vision / Tuition Assistance / 401K with employer match