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Desktop Support Intern

Location
Minnetonka, MN

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Desktop Support Intern
Job Location
US-MN-Minnetonka
Posted Date
16 hours ago
(8/10/2018 11:26 AM)
Overview
**MEMBERS ONLY**SIGN UP NOW***. seeks a Desktop Support Intern to join our growing Information Technology team.
We build more than buildings. We are building greatness, in both our projects and our people. The combination of our people, culture, and unique project delivery approach truly differentiates us – it’s why our associates come here, and why they stay – just ask them. Team Opus associates collaborate to advance our client goals, our communities, and their careers, every single day. At Opus you have an unmatched opportunity with a growing, industry leading organization to learn and develop professionally, while having fun along the way. You get to create solutions, forge relationships, and work with industry experts. Our award winning teams are united by one mission, and are driven to deliver impactful results for our clients and communities. If you want to build more, join us at Opus.
Working out of our headquarters office in Minnetonka, MN, the
Desktop Support Intern works within the Information Technology (IT) Department, and is primarily responsible for the effective problem identification, analysis and resolution of computer-related issues. Additional duties include desktop application installations and upgrades, and hardware and software evaluations. A key component of this position is to provide quality customer service.
Responsibilities
Respond to IT Help Desk emails and phone calls within a timely manner as outlined in the IT Service Level Agreement.
Perform PC builds and testing for all users.
Perform hardware additions, moves, upgrades, and other changes.
Provide desktop and desktop peripheral support services and maintenance.
Troubleshoot desktop and other technical equipment issues, including problem identification, solution, and/or engaging more experienced IT support individuals, as warranted.
Assist with training users on the efficient use of the operating system and job-related software.
Maintain a very high degree of customer service for all support issues.
Coordinate timely repair of computers covered by a third party (Dell).
Document fixes and completed requests in our online ticketing system.
Assist other IT members when needed.
Perform special projects and miscellaneous duties as requested and as time permits.
Qualifications
High school diploma or equivalent, Associates Degree preferred
Desire to develop an understanding of information technology infrastructure and desktop tools
Strong detail orientation and demonstrated ability to successfully complete tasks
Effective interpersonal, written and verbal communication skills
Ability to focus and work productively within a team in an environment that can constantly change
Effective multitasking and prioritization skills
Ability to provide customers with outstanding customer care and service at all times
Strong computer skills, including experience with application installations, desktop hardware and operating systems
Basic knowledge of MS Office
Ability to communicate problems with supervisor effectively
Knowledge of computer logic in order to understand and explain technical issues
The companies comprising **MEMBERS ONLY**SIGN UP NOW***. are Equal Opportunity Employers.
Women, minorities, veterans, and individuals with disabilities are encouraged to apply.
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