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Job Details

Support Specialist Help Desk

Company name
Landstar System Holdings, Inc.

Location
West Jacksonville, FL

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Profile

Hours: Availability to work a rotating shift as well as a \u00bd day on Saturday upon request: (7 to 4) (8 to 5) (9 to 6) or (10 to 7) SUMMARY An excellent Support Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with challenging customers. ESSENTIAL RESPONSIBILITIES Serve as first point of contact for customers seeking technical assistance over the phone or email. Record events and problems and their resolution. Route incidents to the appropriate area within the company for further handling. Perform remote troubleshooting through diagnostic techniques and pertinent questions Walk the customer through the problem-solving process Availability to work a rotating shift as well as a \u00bd day on Saturday upon request: (7 to 4) (8 to 5) (9 to 6) or (10 to 7) REQUIRED SKILLS Proven experience as a help desk technician or other customer support role Data entry skills of 70 KPM, is required. Good oral, written and listening communication skills. Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues An overall knowledge of Landstar and our workflow system is preferred. Experience using the Microsoft Suite of products is preferred. Helpdesk Certified Professional, helpful Ability to maintain a high level of customer service in a high volume, fast-pace work environment QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Individual must be able to perform each duty satisfactorily and with little supervision. EDUCATION and\/or EXPERIENCE Minimum Education: High School Diploma or GED required. Minimum Experience: One year certificate from college or technical school; or three to six months related experience and\/or training; or equivalent combination of education and experience, preferred.

Company info

Landstar System Holdings, Inc.

Company Profile

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