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Help Desk Support

Boca Raton, FL

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IT Help Desk support
Boca Raton
Benefits Offered
401K, Dental, Medical
Employment Type
Why Work Here?
“We are a leading company with a great future.”
IT Professional/ Help Desk support
· Two years college course work in Computer Science, Information Systems, Electronics or related disciplines.
· 3 years of experience in MS Windows, Server and network environments.
· Or, a combination of education and experience that meets the required equivalent qualifications for this position.
· Valid Florida driver’s license and ability to drive personal vehicle
· Travel to and from sites to perform work as required.
· Experience working in the following environments: Microsoft Windows7 – Current, Microsoft Office 2010 – Current, Apple, CISCO, VoIP Phones, HP Printers, HyperVServer , Windows Server 2012 - Current, Routers and Firewalls, Office 365
· Experience working in a customer service and support environment
Under the direction of an assigned supervisor, perform a variety of specialized and complex activities involved in the installation, configuration, set up, operation, modification, maintenance and repair of computer, automated office, telecommunications and multi-media equipment, systems, mobile devices, and related hardware, software and networks; provide specialized support and assistance to technology users; provide work direction and guidance to others as required.

EXAMPLES OF DUTIES: Duties may include, but are not limited to, the following:
a) Oversee and perform in the installation, set up, configuration, modification and maintenance of computer hardware, software and peripherals to ensure efficient operation of computer work stations, mobile devices, and systems; respond to user requests; configure hardware and software to ensure network connectivity. Update Visio network diagrams as required.
b) Inspect, troubleshoot, diagnose and repair complex hardware, software, peripheral and network malfunctions; install, configure, maintain and repair peripherals and network components such as printers, scanners, communications equipment, mobile devices and cabling; ensure proper and timely resolution of system malfunctions.
c) Travel to various sites to move, install, repair, adjust, service and perform preventive maintenance on computer and telecommunications equipment, hardware, software, parts, components and peripherals.
d) Install, set-up and ensure proper operation of information technology, such as work station,
multi- media, mobile devices and audio-visual equipment as assigned; maintain, troubleshoot and perform complex repairs on equipment; replace defective parts and components; demonstrate the use of office equipment and systems as needed.
e) Provide specialized assistance to technology users with resolving complex hardware and software malfunctions; receive and respond to help desk requests and correspondence regarding technology problems and malfunctions; provide troubleshooting and resolution.
f) Monitor, maintain and ensure proper operation of LAN, WLAN and other network systems and servers; establish and maintain network and electrical connections; install, configure, maintain and repair network components such as servers, hubs, switches, routers, wiring, and fiber optic and copper cabling; maintain detailed network maps.
g) Configure and maintain telecommunication equipment, components and devices; inspect, troubleshoot, diagnose and resolve telecommunication problems and malfunctions; install and replace cabling.
h) Confer with staff concerning technology needs, issues and malfunctions; provide recommendations and specialized assistance to staff and faculty in researching, evaluating, selecting and ordering computer hardware, software and peripherals to meet identified technology needs.
i) Support site specific technology needs such as physical and virtual instructional labs, specialized instructional technologies, and administrative programs to ensure proper operation; take appropriate action as necessary.
j) May act as a lead during large scale activities consistent with the responsibilities of this position, such as desktop hardware and software upgrade cycles, departmental relocations, instructional lab set up, and building cabling/wiring.
k) Research and confer with vendors regarding computer hardware, software and related product and pricing information as requested.
l) Provide consultation and technical assistance to staff concerning the proper use, care and operation of computer and telecommunication hardware, software and peripherals; respond to inquiries and provide detailed and technical information regarding related practices, procedures, applications and malfunctions; perform demonstrations as needed.
m) Communicate with site personnel, vendors and various outside agencies to exchange information and resolve issues or concerns.
n) Perform general user administration activities such as establishing and maintaining user accounts and profiles, passwords, IP addresses, designated programs and systems.
o) Operate a variety of computers, peripherals, servers and specialized software; utilize various hand tools and testers; drive a vehicle to conduct work.
p) Maintain and update various records, logs and databases related to work orders, inventory and assigned activities; update maintenance and engineering manuals as required.
q) Maintain current knowledge of major District computer systems, communication systems, and the District-wide network.
r) Keep abreast of current technology industry standards.
s) Perform other related duties as assigned.
Career Level: Required Experienced (Non-Manager)
Experience Required: 3 Years
Education Required: Some College Coursework Completed in Information Technology
Job Type: Employee
Job Status: Full Time
Our goal is to provide the highest standard of quality, service in any venture we enter into.
We own and operate several businesses in the hospitality, restaurant and rental environments in Orlando and South Florida.
We are looking for someone with a good professional attitude and the ability to deal with many different IT issues.

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