Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Vienna, VA
View more jobs in Virginia

Job Details

Help Desk - Application/Call Center Support Tier I

Company name
Quadrant Inc.

Vienna, VA

Apply for this job

18 hit(s)  


Vienna, VA 22027


Help Desk Tier I/Application Support

Vienna, VA


Experienced Help Desk (Tier I/Application support) professional

1 years of Help Desk experience

Experience in a call center environment providing customer/user service, and in providing technical and end-user support for operating systems, COTS, and/or applications software in person and over the phone

Experience using Help Desk ticketing system, (Remedy or HEAT)

Strong customer service, verbal and written communication skills

Experience with troubleshooting

Bi-lingual Spanish is a plus

Secret Clearance


Respond to telephone and electronic requests for support as part of the Application Desk operation; typical issues include password resets, questions on the application's functionality, basic user training, role based access and processing and/or completing access requests

Answer customer inquiries both via phone and/or e-mail correspondence

Enter, monitor, and update help desk tickets in the call tracking system to track progress and resolution of customer issues

Support Proprietary applications

*Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

Company info

Quadrant Inc.

Company Profile

Similar Jobs:
Workforce Analyst
location Reston, VA
Workforce Analyst Req #: 202093 Location: Reston VA US Job Category: Project and Program Management Security Clearance: TS/SCI with Polygraph Clearance Status: Must be Obtainable Job Description CACI has an immediate opening for a...
Call Center Operator (Part-Time: Weekends) VG00746 (Job Number:430847) DESCRIPTION: SAIC has an opening for a Part Time Console Operator located in Washington, DC. This is Part-time position working Weekends. Part-time shifts ...
location Mc Lean, VA
\r\n\r\n\r\nAn Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast paced, dynamic environment with a focus on technical support using ...
I was very pleased with the HelpDeskCrossing. I found a great position within a short amount of time … I definitely recommend this to anyone looking for a better opportunity.
Jose M - Santa Cruz, CA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 HelpDeskCrossing - All rights reserved. 169