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Help Desk Coordinator

Location
Indianapolis, IN

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Job Description
Live IT Up at Ciber Global
At Ciber Global, we believe the most inspired, innovative and industrious companies should win, regardless of size or legacy. Were the small company that cares and the big company that can. We deliver breakthrough performances and powerful solutions that are anything but cookie cutter in order to give our clients the competitive advantage they deserve.
Work.
Ciber Global is currently seeking an experienced Help Desk Coordinator.
Resource will be responsible for low volume help desk ticket
resolution as well as some technical writing (50/50).* The environment is
not extremely high volume.*
Description of Duties:
- Help Desk coordinator will provide Level 1 support for
requests from internal users and external customers, by phone and email; will
resolve issues where possible or otherwise route to appropriate Level 2 support
team

- Will coordinate daily assignment of new, pending tickets

- Will propose enhancements to Help Desk policies and
procedures, for continuous improvement

- Will write procedures, tutorials, and guides for a variety
of technology areas
This position requires the
successful completion of a background investigation and/or drug screen.
Ciber Global is an Equal
Opportunity Employer Minorities/Females/Gender Identity/Sexual
Orientation/Protected Veterans/Individuals with Disabilities.* *
Play.
Keep discovering!
Click*
here
Grow.
Ciber Global is an IT
consulting company who partners with organizations to develop technology
strategies and solutions that deliver tangible business value. Founded in 1974,
Ciber is an HTC Global Services company. For more information, visit*
****

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