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Help Desk Technician

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Summerville, SC

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Help Desk Technician

Robert Half



Job #685449077

Help Desk Technician; Robert Half Technology is seeking a Help Desk Technician to join a growing IT team for a contract to full-time opportunity in the greater Charleston area. The role will include supporting 1st and 2nd level IT incident requests. Incidents may pertain to: applications, software, PC and laptop hardware, peripherals, and password resets in Active Directory, Exchange or Office 365. The Help Desk Technician will need to be proactive to help IT team minimize outages or any down time. Will need to be able to stay calm and adjust to changing priorities quickly. Be able to work with non-technical and technical employees in a courteous and professional manner. Will be providing IT support over the phone utilizing remote tools to internal employees. Must be able to provide clear and detailed technical documentation regarding IT incidents.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at ~~~ to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Req ID:


Functional Role:

Help Desk/Tech Support I







Postal Code:





Help Desk Technician Requirements:

2 years of experience in a fast paced, high call volume environment

Recent work experience with troubleshooting PC, Laptop or peripherals hardware, software, applications, Microsoft Windows 7 and 10 is required

In-depth knowledge of Microsoft Office 2010 2013 required and Office 365 desired

Experience with moves, adds and changes in Active Directory

Logging, tracking and documenting IT incidents in a Ticketing System

Experience using remote access tools to assist end-users and supporting Google Chromebooks is highly desired

A and Net Certification is a plus

Must possess clear written and verbal communication skills

Must be able to provide exceptional customer service to end users

Must be able to relay technical information to non-technical end users Additional Information:

All candidates required to undergo background check prior to starting.

All candidates must be legally eligible to work for any employer in the United States without a third party employer. This role is on-site; remote work is not an option unless otherwise specified.

Updated 06/13/2018

Company info

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Company Profile
Founded in 1948, Robert Half International Inc. (NYSE symbol: RHI) is the world's first and largest specialised staffing firm. RHI is a recognised leader in professional staffing and consulting services, and is the parent company of Protiviti®, a leading independent internal audit and business and technology and risk consulting firm.

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