Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Frederick, MD
View more jobs in Maryland

Job Details

Desktop Support Technician

Frederick, MD

Apply for this job

4 hit(s)  


Energetic and positive attitudes along with a solid mix of technical and customer service skills, passion for technology, solving problems and helping people are ideal attributes for the role as an IT Desktop Support Technician, Tier III. As a Desktop Support Technician, you will be responsible for responding and diagnosing problems through discussion with users. Includes problem recognition, research, isolation, resolution, and follow-up steps.
Additional duties include:
Ensuring a timely process through which problems are controlled
Supervising operation of help desk and serves as focal point for customer concerns
Providing support to end users on a variety of issues
Identify, research, and resolve technical problems
Respond to telephone calls, email and personnel requests for technical support
Document, track, and monitor the problem to ensure a timely resolution
Provide second-tier support to end users for either PC, server, or mainframe applications or hardware
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
Simulate or recreate user problems to resolve operating difficulties
Recommend systems modifications to reduce user problems
Possess and apply expertise on multiple complex work assignments
Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks
Operates with appreciable latitude in developing methodology and presenting solutions to problems
Contributes to deliverables and performance metrics where applicable
Required Qualifications
Associates degree in related discipline and 1 year of related experience; or High School Diploma/GED plus 2 years of related experience with relevant certification
Additional Minimum Qualifications
Minimum of 3 years of experience as an IT Technician (Tier II) support in a Service Desk Environment
Must have experience with ticketing software
US Citizenship
Preferred Qualifications
Bachelor's degree
Efficient in Remedy and/or Service Now ticketing systems
Basic PC skills
Experience with knowledge base articles
Establish and maintain effective working relationships with others
Maintain professional telephone etiquette in a variety of situations
Experience troubleshooting IT applications
Ability to organize and prioritize workloads
Able to work well independently

Company info

Sign Up Now -

Similar Jobs:
Founded in 1963, Data Systems Analysts, Inc. (DSA) has been providing Defense and Federal Government customers' business-driven Information Technology and consulting solutions and services for more than 50 years. DSA's people exce...
Service Desk Analyst
Location : Sugarland, MD
in Sugarland Texas WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed fa...
2nd/3rd Shift Engineer
Location : Gaithersburg, MD
\u003Cp\u003E\u003Cstrong\u003EDescription\u003C/strong\u003E\u003C/p\u003E\u003Cdiv\u003E\u003Cspan class=\PrintVerySmall\\u003EJOB SUMMARY: The 2nd/3rd Shift Engineer (Tier 2) performs both systems administration and end-user su...
I was facing the seven-year itch at my previous workplace. Thanks to EmploymentCrossing, I'm committed to a fantastic sales job in downtown Manhattan.
Joseph L - New York, NY
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 HelpDeskCrossing - All rights reserved. 21