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Service Desk Agent Level 1 overnight

Chicago, IL

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Service Desk Agent Level 1 (overnight)

Job #714784509
Kforce has a client in search of a Service Desk Agent Level 1 (overnight) in Chicago, Illinois (IL). This is a help desk role; high volume, windows based, not focused on POS or proprietary software.
Experience in a help desk role in a similar environment; high volume, windows based, not focused on POS or proprietary software
Knowledge in Microsoft Office 2007/2010 (i.e. Word, Excel, PowerPoint, and Access)
Knowledge in Blackberry device setup and troubleshooting
Knowledge in Windows XP and 7 Operating Systems
Knowledge of Active Directory and user account changes
Knowledge of Citrix and VPN
Technical aptitude with strong PC literacy skills
Strong written and verbal communication skills
Strong problem-solving skills and decision-making ability
Strong enthusiasm and desire to learn
Strong customer service and communication skills
Effective listening skills
Ability to work well in a team environment
Ability to learn and apply technical information in a fast-paced, demanding work environment
Ability to handle a large call volume
Ability to follow policies and procedures; attention to detail
Flexibility to accommodate Help Desk's hours of operation, open seven days-a-week, including holidays
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Compensation Type:
Updated 08/11/2018

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