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Job Details

Help Desk Analyst I - Oklahoma City

Company name
Farmers Insurance Group.

Location
Oklahoma City, OK, United States

Employment Type
Full-Time

Industry
Help Desk, Insurance

Posted on
Aug 08,2019

Valid Through
Nov 21,2019

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Profile

Help Desk Analyst I - Oklahoma City','1900061V','!*!  *Please note this is a 24x7 support environment.  Training will be M-F 8:00 am - 4:45 pm for

6-8 weeks.  Due to business needs, we

need you to be flexible with the working hours or schedule assigned after

training.   

 

We are Farmers! 

  

Join a team of diverse professionals at Farmers to acquire skills

on the job and apply your learned knowledge to future roles at Farmers. Farmers

Insurance also offers extensive training opportunities through the award

winning University of Farmers named by Training magazine amongst top 10

corporate training units in the world. Start your career at Farmers today! 

  

Job Summary 

  

Provides phone support for business and IT customers technical

problems and service requests; records problem symptoms and information for

escalation of the more complex problems to higher level support; maintains

knowledge of relevant products and service offerings to provide accurate solutions;

acts as representative of technical services to its customers. 

  

Essential Job Functions 

  

Provides basic help desk support for problems and service requests

related to hardware, software, network/mainframe connectivity and application

support. Acts as representative of technical services to its customers. Initiates, escalates or resolves problem tickets and/ or service

requests.Troubleshoots and resolves technical problems, escalates to

support resources. Facilitates closure to problem ticket/ service requests while

meeting or exceeding defined service level expectations. Conducts timely 1st level problem determination for incidents

using documented procedures, and accurately documenting the issues using the

appropriate toll(s).Ensures customer satisfaction by responding to Service Requests

through approved channels to the Help Desk in a timely, accurate, and

professional manner. Records problem symptoms and status information in a

timely/accurate fashion using the appropriate tools in order to communicate

with and properly utilize 2nd and 3rd level support resources. Acquires and maintains current knowledge of relevant

product/service offerings and support policies to provide technically accurate

solutions to customers. Must be able to provide clear, concise, information through

written and verbal communications. 

  

Physical Actions 

  

Physical Environment 

  

Education Requirements 

  

High school diploma or equivalent required. Bachelor’s degree

preferred or equivalent relevant business experience or certifications. 

  

Experience Requirements 

  

One year of technical experience or equivalent technical

knowledge. Minimum of 1 year of experience providing customer and technical

support in an enterprise environment through analysis and problem solving to

facilitate installation, implementation, maintenance, education, and

documentation of a variety of technologies.

  

Special Skill Requirement 

  

Helpdesk is a 24 x 7 x 365 operation so weekends, evening and

night shifts may be required. Excellent communication skills.Able to take part in meetings and discussions and give information

about own area of expertise, able to compose memos, simple letters and short

texts. Able to participate in and facilitate discussions with complex

content. Composes reports with almost no grammatical errors and can

communicate proficiently. 

  

Farmers is an equal opportunity employer, committed to the strength

of a diverse workforce. 

','United States-Oklahoma-Oklahoma City','','Farmers Insurance','Information Technology','Full-time','08/08/19','Help Desk Analyst I - Oklahoma City

Company info

Farmers Insurance Group.
Website : http://www.farmers.com

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