Farmers Insurance Group.
Oklahoma City, OK, United States
Help Desk, Insurance
Help Desk Analyst I - Oklahoma City','1900061V','!*! *Please note this is a 24x7 support environment. Training will be M-F 8:00 am - 4:45 pm for
6-8 weeks. Due to business needs, we
need you to be flexible with the working hours or schedule assigned after
We are Farmers!
Join a team of diverse professionals at Farmers to acquire skills
on the job and apply your learned knowledge to future roles at Farmers. Farmers
Insurance also offers extensive training opportunities through the award
winning University of Farmers named by Training magazine amongst top 10
corporate training units in the world. Start your career at Farmers today!
Provides phone support for business and IT customers technical
problems and service requests; records problem symptoms and information for
escalation of the more complex problems to higher level support; maintains
knowledge of relevant products and service offerings to provide accurate solutions;
acts as representative of technical services to its customers.
Essential Job Functions
Provides basic help desk support for problems and service requests
related to hardware, software, network/mainframe connectivity and application
support. Acts as representative of technical services to its customers. Initiates, escalates or resolves problem tickets and/ or service
requests.Troubleshoots and resolves technical problems, escalates to
support resources. Facilitates closure to problem ticket/ service requests while
meeting or exceeding defined service level expectations. Conducts timely 1st level problem determination for incidents
using documented procedures, and accurately documenting the issues using the
appropriate toll(s).Ensures customer satisfaction by responding to Service Requests
through approved channels to the Help Desk in a timely, accurate, and
professional manner. Records problem symptoms and status information in a
timely/accurate fashion using the appropriate tools in order to communicate
with and properly utilize 2nd and 3rd level support resources. Acquires and maintains current knowledge of relevant
product/service offerings and support policies to provide technically accurate
solutions to customers. Must be able to provide clear, concise, information through
written and verbal communications.
High school diploma or equivalent required. Bachelor’s degree
preferred or equivalent relevant business experience or certifications.
One year of technical experience or equivalent technical
knowledge. Minimum of 1 year of experience providing customer and technical
support in an enterprise environment through analysis and problem solving to
facilitate installation, implementation, maintenance, education, and
documentation of a variety of technologies.
Special Skill Requirement
Helpdesk is a 24 x 7 x 365 operation so weekends, evening and
night shifts may be required. Excellent communication skills.Able to take part in meetings and discussions and give information
about own area of expertise, able to compose memos, simple letters and short
texts. Able to participate in and facilitate discussions with complex
content. Composes reports with almost no grammatical errors and can
Farmers is an equal opportunity employer, committed to the strength
of a diverse workforce.
','United States-Oklahoma-Oklahoma City','','Farmers Insurance','Information Technology','Full-time','08/08/19','Help Desk Analyst I - Oklahoma City
Farmers Insurance Group.
Website : http://www.farmers.com