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Technical Support Representative

Company name
Kelly Services, Inc.

Location
Columbus, IN

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Technical Support Representative

Kelly Services

Columbus

IN

Job #631224413

Job Description

Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.

Perks of joining KellyConnect:

Paid training at $12-$14/hr

After 90 days Advisors are eligible for a one-time $500 Training completion bonus and $250 performance bonus

Advisor earning potential of $15-$17/hr

Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training

Duties and Tasks/Essential Functions:

Interact with customers in response to inquiries, concerns, and requests about products and services

Gather customer/product information and determine the issue by analyzing the symptoms

Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more

Research using available resources, including article database systems

Complete required training to stay current with system information, changes, and updates

Participate in frequent 1:1/classroom video coaching sessions with leadership

Exemplary attendance and punctuality

Requirements

Skill and Knowledge Qualifications:

Proper phone and chat etiquette, including using client verbiage and positive positioning

Ability to speak and type clearly and accurately, using proper grammar

Ability to multitask between customer calls and logging of case notes

Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance

Experience with mobile devices (mp3 players, tablets, smartphones)

Ability to empathize with customers, making them the primary focus of your actions, then tailoring communication to each caller

Openness to constructive coaching and ability to implement performance objectives

Willingness to work evenings, weekends, and holidays

Ability to adjust to constantly-changing technology, processes, and team structures

Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to others and to the organization.

Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks

Conditions of Hire:

High School Diploma

18 years or older

Minimum 6 months customer service experience

Must provide phone and internet services and quiet work environment, as position is virtual

#KellyConnect

Why KellyConnect

Each year, we find work for nearly 25,000 call center employees like you. We offer temporary,

temporary-to-hire, and direct hire roles, for both traditional office and home-based assignments. And

through Kelly's connections, from small- and mid-sized companies to 95 of the Fortune 100™ —we can

open your job search to a new world of opportunities. You get a more flexible career, your way:

choosing the positions you want, when and where you want to go, and always for competitive pay.

Want more information? Visit ~~~/contactcenter

AboutKelly Services

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit ~~~ and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.

Updated 04/14/2018

Company info

Kelly Services, Inc.
Website : http://www.kellyservices.com

Company Profile
William Russell Kelly founded the company in Detroit on October 7, 1946, operating as the Russell Kelly Office Service. He is widely credited with pioneering the modern temporary help industry. The company was renamed Kelly Girl Service in 1957, and it became Kelly Services® in 1966 to reflect the growing services of the company. Established in the International Marketplace In 1968, Kelly Services opened its first international office in Toronto, Ontario, Canada. The company’s first European office opened in 1972 in Paris, France. Today, we offer a full suite of outsourcing, consulting, and staffing solutions—delivered globally from over a 70-year heritage of dynamic talent innovations. Total Sales Revenue in 2016 was $5.3 billion. Fortune U.S. Rank Kelly Services is currently ranked 490 in the Fortune 500 list of America’s largest companies.

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