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Help Desk Coordinator 2

Company name
McKesson Corporation

Alpharetta, GA

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Description McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare. As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers. We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing. As the nation\u2019s largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson\u2019s focus on providing customers with the industry\u2019s highest product availability, intelligent ordering capabilities and unmatched service accuracy. Join our team of leaders to begin a rewarding career. Besoin courant Description du poste -Responsible for screening, referring & diagnosing internal or external inquiries & work requests to support the organization's internal & external users of computer software applications & hardware (e.g., maintenance of workstations & personal computers, related systems, telephony support)-May assist in minor troubleshooting & the identification of applicable problems relating to workstations & PCs, software applications & basic network communications-Receives telephone calls, e-mails and\/or web tickets from users having problems using computer software & hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems-Answers questions regarding system procedures, online transactions, systems status & downtime procedures, & is typically located within a call center Qualifications Exigences minimales 1 years experience in troubleshooting PCs Comp\u00e9tences cruciales Connaissances et comp\u00e9tences -Working knowledge of a wide variety of software, hardware & PC operating systems-Demonstrated ability to handle escalated calls & act as resolution point for escalated issues, & prevent issues from escalating further \u00c9ducation High school diploma, vocational training or equivalent Certifications\/Licences Exigences physiques General Office Demands \u00c9nonc\u00e9 d'entreprise McKesson believes superior performance \u2013 individual and team \u2013 that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it\u2019s flexible enough to meet the different needs of our diverse employee population. We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. But we can\u2019t do it without you. Every single McKesson employee contributes to our mission\u2014whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company\u2014and of healthcare. At McKesson, you\u2019ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that\u2019s vital to us all. McKesson is an equal opportunity and affirmative action employer \u2013 minorities\/females\/veterans\/persons with disabilities. Qualified applicants will not be disqualified from consideration for employment based upon criminal history. \u00c9nonc\u00e9 d'agenge Aucun organismes veuillez

Company info

McKesson Corporation
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Company Profile
McKesson is in business for better health. As a company working with health care stakeholders in every setting, we are charting the course toward a stronger, more sustainable future for the entire industry.

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