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Job Details

Help Desk

Company name
Monroe Staffing Services

Hartford, CT

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Help Desk

Monroe Staffing Services is a 48-year old, award-winning, full- service staffing and consulting firm, with locations throughout the Northeast and North Carolina. Monroe Staffing Services is currently seeking Help Desk professionals.

Qualified candidates must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve the company's reputation and business.

Help Desk Responsibilities:

Serve as the first point of contact for customers seeking technical assistance over the phone or email

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Identify and suggest possible improvements on procedures

Help Desk Requirements:

Tech savvy individual with working knowledge of office automation products, databases and remote control

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and resolve basic technical issues

Working knowledge of operating systems (Windows 2000/XP/7/8)

Working knowledge of other software packages including (MS Office)

Working knowledge of Active Directory

Working knowledge of local and network printer/copier support, configuration and installation

Monroe Staffing Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, color, Religion, gender, disability, veteran status, sexual orientation, gender identity, national origin or other protected classification.

Job Requirements

Company info

Monroe Staffing Services
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Company Profile
Monroe Staffing Services is a full-service consulting and staffing agency with nine offices located throughout Connecticut. Since our company was founded in 1969, Monroe Staffing, Inc. has grown from a small firm, specializing in contract design engineering and working out of a single office, to a full-service consulting and staffing agency with nine offices across the state. Our expertise is reflected by our continually expanding register of Fortune 500 firms and top area client companies.

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