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Client Field Desktop Support Sr. Associate - Wichita KS

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Wichita, KS

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Job Description:

Req ID: 6948

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Client Field Desktop Support Sr. Associate - Wichita, KS to join our team in Wichita, Kansas (US-KS), United States (US).

The Services team has a strong record of meeting high performance standards while implementing complex global enterprise solutions that deliver real value. We accomplish this through the combination of experienced consultants with a unique implementation approach and culture. Our enterprise consultants possess deep industry expertise, process proficiency, and technology skill, gained through numerous successful implementations. This experience and expertise, combined with our lean, cross-life cycle methodology, helps ensure solutions that deliver real value for our customers.

NTT DATA Services currently seeks a Client Field Desktop Support Sr. Associate to join our team in Wichita, KS.

Role Responsibilities

-Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals

-Serves as company liaison with customer on administrative and technical matters

-Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals

-Installs, maintains and optimizes desktop /notebook configurations at customer sites

-Diagnoses and resolves product performance problems

-Performs maintenance and repair services

-Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance

-Instructs customers in the operation and maintenance of the system


-2 years experience in servicing/deploying computer equipment

-A certification

-Strong troubleshooting skills

-Solid understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment; Applies knowledge of processes and resources required to perform analytical and technical tasks on PC systems

-Local travel to client sites

-Applies understanding of customer service techniques as required to address PC

Basic Qualifications:

-2 years customer service experience


-MCP, MCSE, CNE or Network certification

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000 professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.

NTT DATA, Inc. (the Company ) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Company info

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Company Profile
NTT DATA partners with clients to navigate the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We’re a top 10 global IT services and consulting provider that wraps deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.

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