Paycor, Inc .
Support Specialist I
The Support Specialist I investigates and solves technical issues for external users of Paycor proprietary applications at their locations by employing a high degree of customer service, technical expertise, and timeliness. The position is responsible for immediately correcting the issue by providing 1
level assistance through remote connection to the client’s system, verbal communication via phone, and if unable to resolve, through escalation to a senior IT level within a timely manner.
Essential Duties and Responsibilities
Daily Job Responsibilities Installing software (, web browsers, Citrix, Timeclock Converter, etc.)
Troubleshooting web browsers
Supporting online services and applications
Logging work in an internal tracking system
Supporting clients via phone
Connecting to client user PCs remotely to troubleshoot Paycor applications
Demonstrating regular attendance
Communication and Trend Analysis Improving reporting of technical issues
Assisting upper management in continually improving support processes
Advising IT team and management in product development issues arising from problems identified through technical support inquiries
Communicating potential client issues throughout the support chain to ensure client issues are being addressed in a timely manner
Maintaining a working environment that is energized and consistently demonstrates the Paycor service commitment
Other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.
High school diploma or equivalent experience
Minimum of one (1) year help desk experience
Proficiency in Microsoft Office, Microsoft SQL a plus
Excellent verbal and written communication skills
Demonstrates strong organization and time management skills
Ability to multi-task
Must be legally authorized to work for any company in the US
Paycor, Inc .
Website : http://www.paycor.com/
Paycor was founded in 1990 with a commitment to putting clients first by delivering exceptional personal service and easy-to-use products. This dual focus has driven strong growth: today we are the fourth-largest payroll services provider in the nation, with 500 associates and more than 14,000 clients nationwide.