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Job Details

Helpdesk Support Service Specialist

Company name
Powertek Corporation

Rockville, MD, United States

Employment Type

Help Desk

Posted on
Jun 13,2019

Valid Through
Sep 26,2019

Apply for this job


As a Tier-I Service Desk Consultant, you will provide services to nearly 5,000 staff and associates at our Federal Client's St. Louis, MO.

CLEARANCE: Public Trust Background      TRAVEL: n/a


High achiever who wants to learn new technologies and advance your career working in a fast-paced, dynamic and collaborative environment.

Confident and capable of working in a fast-paced, dynamic and collaborative environment and still keep the records in the incident management system up to date.

Highly organized & detail-oriented problem-solver who can triage, promptly resolve, or escalate technical and user issues.


Windows operating systems, MS Office, and ServiceNow/Ticketing System.

Recognizing recurring software incidents and developing techniques to anticipate and fix common issues.

Resolving complex IT issues that require ingenuity and creativity.

Familiarity with incident management software and remote access tools.


Bachelor's degree in a computer related field OR 2 yrs of relative experience.

4 yr experience supporting HW/SW, systems operations, networking, email, OS & customer service.

The ability to pass a Public Trust background.


We challenge you to come make your mark. Influence change. Work on vital missions. Advance your career.

Powertek Corporation is a high-energy IT company that encourages its employees to help shape its culture with imagination and ingenuity. Learn more at


Matching 401k vested from day one.

Choice of Health Insurance Plans and an employee assistance program.

Company sponsored technical and management certifications.

PowertekU online education with 4400 technical and business courses.

Educational tuition reimbursement and 529 Plan.

Robust Awards & Recognition Program perks, discounts, generous referral program.



Thank you for your interest and effort in applying for this position.

Powertek is an Equal Opportunity Employer and does not discriminate against minorities, women, protected veterans, and disabled individuals with regards to any employment decisions, to include hiring.

No unsolicited agency referrals please.

Company info

Powertek Corporation
Website :

Company Profile
Since our incorporation in 2001, Powertek Corporation has earned the trust and loyalty of our customers by demonstrating an in-depth understanding of their dynamic business and technical environment and responding to their needs with innovation and excellence. Our continued success and repeat business demonstrate the confidence our customers have in our capabilities. Powertek's core capabilities are focused in the areas of software development, infrastructure support, and program management. Powertek's seasoned team of highly skilled, multi-disciplinary professionals proves itself on a daily basis by providing cutting edge, cost-effective information technology and business solutions to our customers.

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