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Job Details

Support Desk Associate

Company name
Apple & Associates, Inc.

Salary
40,000 - $55,000

Location
Overland Park, KS
4 hit(s)  

Profile

Job ID

2596696

This is a company that prides itself on it's ethical business practices and fair treatment of employees! If you are looking for a company that truly feels like a family, this is a great place to be. This is a newly created position due to growth! They have multiple new contracts/clients so need to add to their staff. This is a 3rd shift role with hours 11 p.m.-8 a.m.

This is a managed services company so there is a huge emphasis on training and development. New employees are put through a rigorous 30 day training where you will deepend your knowledge in all of the cutting edge technology that they work with. The company is very supportive of continuous education and certifications. They are looking for individuals who work well in a fast-paced, high energy role with extensive customer interaction.

The Managed Services team is responsible for providing post-sales support to cloud business customers who have managed services contracts/agreements. Services range from managing hardware to fully managed solutions encompassing any or all of the following technologies: VPN, advanced router protocols, firewall management, physical and virtual backup systems management, and hosting.

The Help Desk Associate is responsible for monitoring the help desk console for new alerts, working new break/fix and existing tickets as assigned, documentation, assessments, and scripting. The Help Desk Associate will also assist Professional Service Engineers with tasks and tickets.

The ideal candidate will have a bachelor's degree and at least 1 year of previous support desk experience. Work experience will be accepted in lieu of the degree.

Company Profile
At Apple & Associates, we understand that relationships are what make us stand apart. Whether you are a client or a candidate, you are an extension of the Apple & Associates’ family. Many of our recruiters have been with the company since its earliest days. They take great pride in the relationships they build; always emphasizing high standards, ethics and quality service. Our President, Debi Apple started her recruiting career in Aiken, South Carolina. She quickly became a top producer and leading authority in recruiting for the medical device, pharmaceutical and consumer product industries. Her passion and drive led her to open Apple & Associates in 1993. Under her leadership, Apple & Associates has grown to be one of the leading recruiting firms in these industries. Our company is proud to represent two of the largest medical device and pharmaceutical companies in the U.S., Covidien (formerly known as Tyco Healthcare) and our first and longtime client, Becton Dickinson. Now headquartered in Chapin, South Carolina, Apple & Associates has offices from coast to coast, offering regional recruiting expertise throughout the U.S. and Latin America. Our searches and permanent placements represent all levels, from CEO to staff level positions.

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