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Job Details

IT Service Center Support/ Help Desk Technician 1

Company name
FLASH Technology Group LLC

Annapolis Junction, MD

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Annapolis Junction, MD 20701


All candidates must have an Current TS/SCI with ACTIVE POLYGRAPH

to be considered.

SD-Enterprise IT Service Center-ITSC

(Late Day Shift) (Daily hours are 10am-6pm)

Level I

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.

Provides user notification of receipt of Web- or email-submitted requests.

Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.

(No DoD 8570 Certification Required for this Opening!)

Must meet contract level requirements for appropriate position.

In addition, position requires a minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel. Experience in ticket management system like Remedy is a plus.

Unix experience is not required, but is a plus.


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Mon, 18 Dec 2017 17:55:59 America/Chicago

Company info

FLASH Technology Group LLC
Website :

Company Profile
FLASH Technology Group LLC provides exceptional technology, training, and security services to the US Government and Intelligence Community. FLASH expertly engineers and develops systems that defend our nation and IT infrastructure, while enabling government agencies to accomplish their goals with an array of technology management expertise, services, and support. These include cyber security, Cloud computing, network and systems engineering, instructional systems and curricula design, and more. Our expertise in these areas is well regarded, and our team includes highly skilled and experienced professionals. We also have close working relationships with outside manufacturers, developers, and other experts we can call on for “moment’s- notice” consults. In many cases, these are the experts who “wrote the book” on various matters we want to address. FLASH also follows a unique business model— allowing us to minimize overhead, maximize benefits for our employees, and offer our partners and clients the best talent at reasonable costs.

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